Customer Service News

Hartford Specialty Risk Exec Sullivan to be Conn. Insurance Chief

Connecticut Governor M. Jodi Rell is naming a claims administration executive, Thomas R. Sullivan, to be the state’s insurance commissioner, replacing Susan Cogswell who is stepping down from the top regulatory post she has held for almost seven years. Sullivan, …

Citizens Claims Handlers Task Force Adds Jacksonville Expert

Florida Chief Financial Officer Alex Sink appointed Mike Lancashire to the Task Force on Citizens Property Insurance Claims Handling and Resolution. Lancashire is the vice president of claims for The Main Street America Group, a Jacksonville, Fla.-based regional property-casualty carrier, …

Gainsco Offering Auto Insurance in New Mexico

Dallas-based GAINSCO Auto Insurance, which insures drivers across the Southern United States, has expanded its operations into New Mexico and will sell its personal auto policies through a network of independent insurance agents across the state. The company specializes in …

Texas Work Comp Commissioner Names New Medical Advisor

Texas Commissioner of Workers’ Compensation Albert Betts recently named Howard L. Smith, M.D., as medical advisor for the Texas Department of Insurance (TDI), Division of Workers’ Compensation (Division). Dr. Smith has been a practicing physician since 1985, specializing in brain …

Fla.’s Citizens Vows to be More Consumer Friendly

Citizens Property Insurance pledged this week to listen closely to its customers and have a new, more consumer-friendly way of doing business. Gov. Charlie Crist and the Cabinet unanimously approved a proposed customer service plan for the state-run insurer that …

N.Y. Agents Award Scholarship Named in Kozel’s Honor to Bresin

The Professional Insurance Agents of New York State Inc. announced that Amanda Bresin received its Bernard I. Kozel Memorial Scholarship award. Bresin is a marketing and customer service representative for Garber Atlas Fries in Oceanside, N.Y. PIANY presents the award, …

Calif. State Fund Offers Credit Extension for Cold Snap

California’s State Compensation Insurance Fraud said it will be extending credit terms to policyholders who have suffered a financial loss or business disruption from the widespread freezing weather across the state aearlier this month, which sent temperatures plunging to the …

IMACC Launches New Web Services, New Slogan

NAPERVILLE, IL – IMACC announced today that their new website is now available at http://www.imacc.net. Among the new service offerings is an Online Response Center (ORC) allowing claims to be submitted online. Users will also notice the new IMACC slogan, …

London Market Reform Group Unveils 2007 Business Process Plan

The Market Reform Group (MRG) has produced its plan for continuing to modernize London market processes throughout 2007 and beyond. “Following full consultation with market firms, the plan sets out the group’s long-term vision and key priorities for this year …

Fla.’s Citizens Board Recommends Wallace as New President

Citizens Property Insurance Corp.”s board of governors voted unanimously this week to recommend interim President Scott Wallace be appointed to the post permanently. “I think Scott Wallace will make an outstanding president for Citizens,” said Board Chairman Bruce Douglas, after …