Customer Service News

Storm Closes Cheyenne Government Offices, Interstates

A major winter storm hit southeastern Wyoming on Wednesday, closing interstate highways, stranding travelers and sending government workers home early in Cheyenne. Mike Sowko, forecaster with the National Weather Service in Cheyenne, said Wednesday evening that the storm was the …

ACE Names Brack VP-International Claims

The ACE Group of Companies has appointed Robert Brack Senior VP of Claims Services for ACE Overseas General, the Company’s international network of insurance operations. He will be based in Philadelphia and report to Roger Day, Executive VP and Head …

Fla. Launches New Citizens Web Site as Public Meetings Begin

As ordered to do by the state, Citizens Property Insurance Corp. is holding a series of public meetings in Florida to hear suggestions on how it can improve customer service and operate in a more efficient manner. The state has …

C.V. Starr Marine Unit Renamed Starr Marine

C. V. Starr & Co. Inc.has renamed its marine insurance subsidiaries to Starr Marine. Effective immediately, American International Marine Agency of New York, Inc. (AIMA) will be known as Starr Marine Agency, Inc. In addition to announcing the Starr Marine …

Washington Launches Online Complaint Comparison Guide

Washington Insurance Commissioner Mike Kreidler has launched a new Web-based tool for consumers, called the annual Complaint Comparison Guide. The guide is designed to allow consumers to search online for their auto, health and homeowners insurance company, and compare the …

Best Issues Special Report on Canadian Auto Insurance Industry

“During the past 10 years, the Canadian automobile insurance industry’s underwriting results have changed dramatically as reflected by the significant variations in the direct loss ratio,” concludes a special report on the industry from A.M. Best Co. “From 1996 to …

Ohio Man Convicted and Sentenced for Workers’ Comp Fraud

A Brecksville, Ohio man was convicted and sentenced to one felony count of workers’ comp fraud. A building surveillance security camera captured Jerome J. Dobies delivering phone books to an Ohio Bureau of Workers’ Compensation (BWC) office while receiving disability …

Conn. Motor Vehicle Registries Expand Hours, Add Staff

As part of an effort to improve customer service at the Connecticut Department of Motor Vehicles, Governor M. Jodi Rell announced that, beginning November 1, DMV will open an additional day per week at three small offices. DMV has also …

TDI Offers Assistance to Beaumont Residents Hit by Recent Flooding

Consumers affected by the recent heavy rainfall in and around the Beaumont area can contact the Texas Department of Insurance (TDI) for answers to flood-related insurance questions. Typically, homeowners insurance policies do not cover flooding. Coverage for damage caused by …

Comp Administrator First Cardinal Adds Staff at N.Y. Headquarters

Workers compensation administrator First Cardinal LLC has hired several new employees at its Latham, N.Y. headquarters. Stacy Anuszewski, of Saratoga Springs, N.Y., has joined the claims department as claims representative. A graduate of the College of St. Rose in Albany, …