Customer Service News

Ill. Safety Group Holds Conference Call on Ergonomics Issues

The American Society of Safety Engineers (ASSE) will host an Audio Conference Call on Wednesday, Oct.18 from 11 a.m. to 12:30 p.m. (cdt) to discuss the role leadership plays in improving and developing sustainable ergonomic behavior in the workplace that …

Westall Joins Collins as SVP-Accounting and Claims

Kristine (Kris) Westall has joined Minneapolis-based reinsurance intermediary Collins as senior vice president, Accounting and Claims, bringing to her new position over 20 years’ experience with reinsurance brokers in claims handling and fiduciary accounting. “Our Fiduciary Accounting and Claims Department …

Fla. Nixes Citizens’ Plan; Bans Hiring of Lawyers for Rate Appeals

Florida Governor Jeb Bush and his Cabinet have rejected a proposed plan of operation for Citizens Property Insurance Corporation and instead ordered the state’s insurer of last resort to hold a series of public hearings before submitting a new plan. …

Calif. State Fund Hosts Emergency Preparedness in the Workforce Workshop

California’s State Compensation Insurance Fund is holding a seminar for policyholders on emergency preparedness, aging in the workforce and responding to workplace injuries at a free seminar in Pleasanton, Calif., on September 19. Featured speakers include Michael Alvarez, regional manager …

AMS 360 v2.0 Delivers Increased Productivity and Streamlined Connectivity

Innovative Agency Management System Achieves Wide Industry Adoption Bothell, Wash. – AMS Services, a leading provider of software solutions for the insurance industry, today announced the general availability of AMS 360® v2.0, a proven agency management system that seamlessly bridges …

Texas Work Comp Division Goes Paperless with Complaint Resolution Process

The Texas Department of Insurance Division of Workers’ Compensation (DWC) has changed its complaint resolution process by going “paperless,” using VisiFLOW document management software and TDI’s Complaint Inquiry System (CIS) automated workflow system to expedite the response to complaints. “The …

CIGNA Extends International Health Care Service Links

CIGNA International has extended its expatriate benefit service through the expansion of its “CIGNALinks(R)” chain to Hong Kong, China, Taiwan, Spain and five countries in the Middle East – the Kingdom of Saudi Arabia, the United Arab Emirates, Bahrain, Qatar, …

Milwaukee Man Says He’d Still be Hooked on Drugs if Not for Hurricane

If Hurricane Katrina had not devastated New Orleans, James DeAngelis says he would still be there hooked on crack, cocaine, marijuana and alcohol _ his life for the past decade. After the hurricane, the 39-year-old ended up in Madison, where …

Many New Orleanians Unable to Find Affordable Insurance

Attorney Vallie Schwartz fell in love with the 130-year-old Victorian shotgun in New Orleans’ French Quarter, which like all grand houses in this former Spanish enclave has tall, cathedral ceilings and brightly painted cypress shutters. A successful personal injury lawyer, …

TDI to Provide Assistance at El Paso Disaster Recovery Center

The Texas Department of Insurance (TDI) announced it has deployed staff to the Texas disaster recovery center in El Paso to assist residents with their insurance questions and claims, including workers’ compensation claims, in the wake of the area’s recent …