Customer Service News

Neb. Approves High-Risk Health Pool Rate Change of 23.5 Percent

The Nebraska Department of Insurance announced recently that it has approved the recommendation of the Nebraska Comprehensive Health Insurance Pool (CHIP) Board of Directors to increase the high-risk pool rates by 23.5 percent. The new rates take effect October 1. …

Employers Insurance Doubles Workers’ Comp Market Share

Employers Insurance Group based in Reno, Nev., announced it has more than doubled its share of the Montana’s workers’ compensation insurance market since the start of the current year. Workers’ compensation insurance and services are offered in Montana through Employers …

New Homeowners Provider Poised to Enter S. Florida Market

Northern Capital Insurance Co. will enter the homeowners insurance marketplace in Florida and begin writing policies on or about Aug. 15, according to Wayne Fletcher, president of the Miami, Fla. firm. “Northern Capital Insurance Company is a Florida based corporation …

W. Va. Employers Face BrickStreet Deadline Today

West Virginia employers who haven’t made a premium payment for the second half of 2006 to insurer BrickStreet have one last opportunity to retain workers’ compensation coverage. BrickStreet mailed more than 12,500 notices of cancellation to policyholders who failed to …

Outlook For China’s Insurance Sector Now Positive

Standard & Poor’s Ratings Services revised its outlook on China’s insurance sector to positive from developing to reflect expectations that the financial strength of the overall industry will improve over the medium term. In a new publication titled “China Insurance …

Wis. Commissioner Announces UnitedHealthcare Settlement

Wis. Commissioner of Insurance, Jorge Gomez, announced this week that the UnitedHealthcare Group of companies has entered into an agreement with his office to correct market conduct and customer service issues. The settlement agreement requires the group to implement a …

MSB Promotes Garlow to VP, Operations

Marshall & Swift / Boeckh has promoted Geoff Garlow to vice president of Operations. He is located at MSB’s corporate headquarters in Los Angeles. As VP of Operations for MSB, part of MDA’s U.S. financial services group., Garlow will have …

Compensation Survey: Agencies Reward on Organic Growth, Profitability, Retention

With fewer large books of business changing hands recently, insurance agencies are relying on staff-driven, organic growth to expand their operations. Compensation packages and new recruitment and training strategies have shifted to reflect this trend, and also to address the …

Fireman’s Fund to Open National Service Center in Dallas

Fireman’s Fund Insurance Company announced plans to open a new national service center in Dallas, Texas, to provide a more efficient and standardized approach to its overall customer service capabilities. The new center will consist of direct sales and sales …

Texas Posts Workers’ Comp Notice of Employee Rights, Responsibilities

Pursuant to House Bill 7 (79th Legislature), the public counsel for the Office of Injured Employee Counsel developed and submitted a notice of injured employee rights and responsibilities to the Texas Department of Insurance (Department) and the Texas Department of …