Customer service in property claims suffers when the contractor is left out of the settlement process and policy renewals may...
Customer Service News
Customer expectations have forever changed, as companies like Amazon and Google set new standards for speedy, efficient and, above all,...
Want your insurance customers to have a smooth claims experience after a loss? Set appropriate expectations up front and over-deliver...
USAA and State Farm deliver the best customer experience in the insurance industry, according to the 2014 Temkin Experience Ratings,...
Progressive Car Insurance, the fourth largest auto insurer in the country, announced it will fill multiple positions in several states...
U.S. corporate insurance carriers that excel in claims processing responsiveness, underwriting expertise and customer service receive the industry’s highest scores...
Safeco Insurance Service has been recognized for call center customer satisfaction excellence for a second consecutive year under the J.D....
Too many people, too much delay — the claims process is burdened with system delay issues much of the time,...
Bermuda-based RenaissanceRe Holdings Ltd. announced its initial loss estimates for the 2011 Australian flooding as well as the February 2011...
Belvedere Mead, a new company offering high level interim claims management services to assist the London Market, opened for business...