Customer Service News

More than 900 Insurers Contribute to Auto Claims History Database

ISO’s Automobile-Property Loss Underwriting Service (A-PLUS) now has more than 900 insurance companies – representing over 91 percent market share in direct written auto premium – providing auto loss data to A-PLUS Auto. “The exponential growth in the size of …

Eastern Agribusiness Conference Slated for Hartford, Conn. in May

A two-day conference focusing on farm and agribusiness insurance risks will be held May 22-23, 2006 in Hartford, Conn. The Eastern Agribusiness Conference allows participants to receive continuing education credits from most states while earning the Agribusiness and Farm Insurance …

Torchmark Corp. Moving Headquarters to Texas

Torchmark Corporation announced it is moving its corporate headquarters to McKinney, Texas, from Birmingham, Ala. McKinney, a north Dallas suburb, has been the home of one of Torchmark’s subsidiaries, United American Insurance Company, since 1996. Torchmark plans to retain its …

Cornerstone Appraisal Services and MSB Form Strategic Alliance

High value home inspection vendor joins forces with MSB Valparaiso, Indiana and Los Angeles – Cornerstone Appraisal Services (Cornerstone) and Marshall & Swift / Boeckh (MSB), an MDA company, are pleased to announce the formation of a strategic business partnership. …

Calif. Disaster Assistance Centers Switch to SBA Outreach Centers

Three federal/state assistance centers in California’s flood-stricken counties of Marin, Napa and Solano will transition to U.S. Small Business Administration (SBA) Outreach Centers (OC) in Napa, San Anselmo and Vacaville beginning Monday, March 20. The assistance centers originally were staffed …

Castle Inspection Service Integrates with e2Value

Expands Client Offerings to Include e2Value Replacement Cost Valuation Salt Lake City, UT and Stamford, CT – Castle Inspection Service, one of the insurance industry’s premier residential inspection providers, and e2Value®, Inc., a leading provider of Insurance-to-Value Internet applications, announced …

Casement Named Director of Claims for FDL’s Group Operations

Fort Dearborn Life Insurance Company, a subsidiary of Health Care Service Corporation (HCSC), a Mutual Legal Reserve Company, reported the appointment of Gary Casement as director of claims for group operations. As director of claims, Casement will oversee all life, …

TPA JI Companies Teams with Cypress Care on Workers’ Comp Program

Texas-based JI Companies (www.jicompanies.com) has entered into an agreement with Cypress Care (www.cypresscare.com), a pharmacy benefit management (PBM) company focused exclusively on serving workers’ compensation programs. Under terms of the agreement, Cypress Care will facilitate the acquisition of authorized medications …

Sonoma (Calif.) Disaster Centers Transition to SBA Outreach Centers

The U.S. Small Business Administration (SBA) has transitioned two Sonoma County (California) Disaster Centers into SBA Outreach Centers (OC). SBA Customer Service Representatives will continue to provide individuals and business owners with face-to-face service in completing their loan applications, answer …

Bayne Named VP for Wausau Insurance’s Loss Prevention

Constance (Connie) Bayne has been appointed vice president and manager – Loss Prevention for Wisconsin-based Wausau Insurance. Bayne replaces Tim Mulloy, who was recently appointed senior vice president for Wausau’s National Division. Bayne comes to Wausau from Liberty Mutual’s National …