Customer Service News

HWAC Providing 10-Point Checklist for Californians on Home Warranties

Reportedly responding to a high level of interest in home warranty contracts, which are now included in more than 90 percent of home resales in California, and growing consumer inquiries about warranties, the Home Warranty Association of California (HWAC) has …

Best Affirms Mitsui’s ‘A+’ Rating

A.M. Best Co. announced that it has affirmed the “A+” (Superior) financial strength rating and assigned an issuer credit rating (ICR) of “aa” to Japan’s Mitsui Sumitomo Insurance Company Ltd. (MSI) with a stable outlook. “The ratings reflect MSI’s strong …

La. Closing Number of Disaster Recovery Centers

The U.S. Department of Homeland Security’s Federal Emergency Management Agency (FEMA) and the Louisiana Office of Homeland Security and Emergency Preparedness (OHSEP) are closing four Disaster Recovery Centers (DRCs) in Bogalusa (2/23), Reserve (2/24), Grand Lake (2/27), and Covington (3/1). …

Danish Insurer Improves Claim Handling with SPSS Predictive Analytics

SPSS Inc., a worldwide provider of predictive analytics software, reported that Danish insurance company ALKA is fighting customer fraud and enhancing customer services with SPSS’ PredictiveClaims application. ALKA recently purchased and implemented the software to improve claim handling efficiency while …

Farmers Insurance Chooses Clear Technology in Med/PIP Operations

Clear Technology Inc. reported that Farmers Insurance Group has chosen Clear Technology to automate portions of its medical/personal-injury protection (Med/PIP) claims processing operation. Under the agreement, Farmers will deploy Clear Technology’s Med/PIP Claims Processing Solution, reportedly enabling a reduction in …

ABRA Auto Body & Glass Unveils New Chatfield, Colo. Repair Center

ABRA Auto Body & Glass, a damaged vehicle repair company, reported the opening of their 13th repair center in Colorado. This newly constructed facility, located at 10128 West Chatfield Avenue in Littleton, brings the total number of ABRA repair centers …

Texas Division of Workers’ Comp Reorganized into 4 Program Areas

Texas Commissioner of Workers’ Compensation Albert Betts announced organizational changes at the Texas Department of Insurance Division of Workers’ Compensation effective immediately. Major reforms of the Texas workers’ compensation system approved by the Legislature in House Bill 7 last year …

Safelite Solutions National Contact Centers Obtain ISO Certification

Ohio-based Safelite Group, a provider of property and casualty claims management solutions and auto glass products and services, reported that Safelite Solutions’ national contact centers in Columbus have passed an independent audit and fulfilled the requirements for ISO 9001 2000 …

Ga. Residents Reminded Not to Miss Out on Disaster Assistance

With just five days to go before the Jan. 30, 2006 deadline to apply for disaster assistance, officials of the U.S. Department of Homeland Security’s Federal Emergency Management Agency (FEMA) are urging Georgia residents of Marshall and Hopkins counties who …

Texas DWC Posts Updated Forms and Notices Online

Forms and notices used by Texas workers’ compensation system participants recently were updated to reflect the new administration of the system by the Texas Department of Insurance (TDI), Division of Workers’ Compensation. The revised forms are available on the agency …