Customer Service News

AIR Worldwide Opens Munich Office

AIR Worldwide Corp. announced the opening of AIR Worldwide GmbH in Munich, Germany, “to meet the needs of its expanding client base in the region.” Yoern Tatge will head the new office. AIR noted: “Europe has been an area of …

Peak Performance Acquires PolicyPointe to Expand Product Line

Strategic acquisition is a key component of company’s goal to offer the industry’s most complete end-to-end insurance technology solutions Hoboken, NJ: Peak Performance, a leading provider of insurance technology solutions and services for the property and casualty insurance industry, announces …

Quality Built Unveils Top Builder Defect Data for Construction Industry

Quality Built, a provider in risk management and quality assurance services, has released its 2005 quality assurance data, a survey of quality assurance data tabulated for the new construction industry. The leading construction defects identified by Quality Built show that …

AIS Reports Stolen Computer; Data for Some 65,000 Claims Included

Colorado-based Auto Injury Services (AIS), the personal auto insurance services division of Concentra Integrated Services Inc., reported this week that on Dec. 4, 2005, a computer was stolen from one of its customer service call centers, resulting in a Security/Privacy …

CARSTAR, Esurance Note Partnership

CARSTAR Collision Services, a group of collision repair shops, has established a partnership with Esurance, a direct-to-consumer auto insurance company. The new arrangement will extend CARSTAR’s regional Direct Repair Program (DRP) to a national program that will support Esurance’s ongoing …

BWC Offers Educational Opportunities for Ohio Employers

The Ohio Bureau of Workers’ Compensation (BWC) will hold several classes for employers in January around Ohio to help them prevent workplace accidents and reduce costs. Employers and employees from a variety of fields can gain information about workplace safety …

Gov. Bush Opposes Bailing Out Citizens With Tax Revenue; Suggests Using Reserve Fund

The state received an $800 million sales tax windfall from hurricane reconstruction last year, but Florida Gov. Jeb Bush said Tuesday that he’s against using any public dollars to bail out the state-created insurer of last resort. Citizens Property Insurance …

Texas-based CAA Member Agencies to Participate in Big ‘I’ Best Practices Study

Bigham-Kliewer-Chapman-Watts and Bosworth & Associates, two member agencies of Combined Agents of America, have been selected to be a part of the Independent Insurance Agents and Brokers of America “Best Practices” Study Group. Founded in 1952, Bigham-Kliewer-Chapman-Watts is based in …

CIS Group Announces the Acquisition of GPL Solutions

Atlanta, GA – CIS Group, a leading provider of personal and commercial lines underwriting inspections, is pleased to announce the acquisition of GPL Solutions, located in Atlanta GA. For CIS Group, the acquisition is consistent with the company’s long-term goals. …

Deadline for N.H. Storm Disaster Aid Set for Dec. 27

New Hampshire residents affected by the severe storms and flooding in October now have less than 30 days to register with the Federal Emergency Management Agency (FEMA) for possible state and federal disaster assistance. Nov. 27 marked the halfway point …