Customer Service News

Castle Inspection Service and MS/B Form Strategic Alliance

Partnership Means Superior Service for Combined Customer Base Salt Lake City, Utah and Los Angeles – Castle Inspection Service (Castle) and Marshall & Swift / Boeckh (MS/B), an MDA company, are pleased to announce the formation of a strategic alliance. …

3i Infotech’s PREMIA to Assist Policy, Claim Administration for CHRRG

3i Infotech (www.3i-infotech.com), a provider of IT solutions and services, announced Clarian Health Risk Retention Group (CHRRG) has selected PREMIA to use to administer the medical malpractice insurance lines it provides to members of the Clarian Health organization. PREMIA will …

La. Residents Reminded of Registering 2 Times if Hit Twice by Hurricanes

Residents of Louisiana who suffered damages and losses as a result of Hurricanes Katrina and/or Rita are reminded they must register for disaster assistance for each storm. Registering for aid for Hurricane Rita is separate from any past registration for …

AIIA Announces Schedule for ‘Extreme Claims and Underwriting Road Show’

The November schedule for the “Extreme Claims and Underwriting Road Show,” has been announced by the Alabama Independent Insurance Agents. Topics during the road show, presented by Infinity Insurance, are “Extreme Customer Service” and “Breath of a Salesman.” Each course …

USAA Advises Southwest Fla. Residents to Prep for Visit from Hurricane Wilma

With the record-tying 12th named hurricane of the season heading toward the southern peninsula of Florida, homeowners should act now to help protect their family and belongings. USAA urges homeowners to consider the following: Batten down the hatches: * Cover …

MS/B Appoints Stearn as Director of Customer Contact Programs

Marshall and Swift / Boeckh (MS/B), a provider of building cost data and estimating technology to the property insurance industry, announced the appointment of Irene Stearn as director of Customer Contact Programs. Stearn will be responsible for overall operations for …

Fla. Insurance Industry Preps for Wilma

Hurricane Wilma, with a barometric pressure of 882 mb, is now the most intense hurricane on record in the Atlantic Basin. After rapid intensification Tuesday night, Wilma is now a potentially catastrophic Category 5 hurricane that is expected to reach …

Hicks to Direct Harleysville’s Nashville Claims Service Center

Anna M. Hicks has been named assistant vice president of Harleysville Insurance’s Southeast claims service center. In this new role, she is responsible for directing all activities of the claims center, which is located in Nashville, Tenn. Prior to joining …

Lynx Services Works with The Ohio Casualty Insurance Co. on Auto Glass, Collision Claims

The Ohio Casualty Insurance Company (Ohio Casualty), a member company of Ohio Casualty Group, headquartered in Fairfield, Ohio, is working with LYNX Services, an outsource claims administrator, to manage its auto glass and collision claims. This program is a contributor …

Pan-American Life Strengthens Senior Management Team

New Orleans-based Pan-American Life Insurance Company announced the appointment of three new executives to its senior management team. Dominick Cortellessa joins the company as senior vice president and chief information officer; Marta Reeves joins as vice president for Corporate Marketing; …