Customer Service News

NCCI Providing IAIABC POC Service for Neb., Ky. Later this Year

Later this year, NCCI will begin offering Proof of Coverage (POC) service in the International Association of Industrial Accident Boards and Commissions (IAIABC) Electronic Data Interchange (EDI) POC format in two new states – Nebraska and Kentucky. With the addition …

Safeco Estimates Katrina After-Tax Losses at $78M

Seattle-based Safeco announced estimated after-tax catastrophe losses from Hurricane Katrina of $78 million, or $0.61 per diluted share. Safeco’s gross pretax losses before reinsurance are estimated to be $170 million. After reinsurance, net pretax catastrophe losses from Hurricane Katrina are …

Argonaut Group’s Trident Insurance Expands Identity Recovery Coverage to College and University Customers

San Antonio – Trident Insurance Services, LLC, a wholly owned subsidiary of Argonaut Group, Inc. (NASDAQ: AGII) announced at the annual National Association of Professional Surplus Lines Offices, Ltd. (NAPSLO) convention that it has extended its Identity Recovery Coverage to …

Best Affirms Rating for Wawanesa Mutual Insurance Co.

A.M. Best Co. has affirmed the financial strength rating (FSR) of A+ (Superior) of Wawanesa Mutual Insurance Company (WMIC) (Winnipeg), including its branch, The Wawanesa Mutual Insurance Company, (United States Branch) (San Diego, Calif.). In addition, A.M. Best has affirmed …

Ill. AG Files Fraud Suit Against Auto Auction Site

Illinois Attorney General Lisa Madigan announced that a lawsuit has been filed against a suburban Chicago auto auction company and its president, manager and two customer service managers for allegedly deceiving consumers through advertisements and sales tactics that falsely describe …

The Main Street America Group Implements Guidewire Claims Center

Jacksonville, Fla. based The Main Street America Group has announced it has selected the Guidewire ClaimCenter as its new claims processing system. “After a thorough evaluation of available claims systems and the option of building internally, we selected Guidewire ClaimCenter,” …

Gilsbar Fully Operational Following Katrina

Louisiana-based Gilsbar Inc., a national third party administrator and insurance services provider, is up and operational serving the needs of its clients following Hurricane Katrina. Though the Parish of St. Tammany, 40 miles north of New Orleans, was hard-hit by …

NIAG to Utilize ProcessClaims’ Solution for Management

The Nonprofits Insurance Alliance Group, whose mission is to be a stable source of reasonably priced liability insurance for 501(c)(3) nonprofits, will use ProcessClaims for enhanced claims processing for their automobile coverage lines. The ProcessClaims Solution incorporates a customized business …

Northwest Mutual Pledges $1 Million to Katrina Relief

Northwestern Mutual is pledging support to the Hurricane Katrina relief effort through a $1 million grant to the American Red Cross from the Northwestern Mutual Foundation. The company is prepared to handle special circumstances for policyowners and customers relating to …

Allstate Offers Deferred Payment for Katrina Victims

Companies within the Allstate family announced that, effective Aug. 26, 2005, they have implemented up to a 90-day deferred payment period for customers located in counties and parishes directly affected by Hurricane Katrina in Alabama, Mississippi and Louisiana. Under the …