Customer Service News

Farmers Notes 10.5% Workers’ Comp Reduction for Okla. Customers

The Farmers Insurance Group of Companies announced a 10.5 percent reduction in workers’ compensation rates for its Oklahoma business customers reportedly due to an improving insurance marketplace. This 10.5 percent workers’ comp decrease applies to new customers, “in-force” or existing …

Insurers Post Special Toll-Free Numbers to Help Katrina Victims as Storm Moves North

Policyholders with questions regarding their coverage for damage caused by Hurricane Katrina should contact their insurance agent or company representative. To assist consumers, special toll-free numbers have been set up by insurance companies. This and other hurricane-related information can be …

Eastbridge Study Reports Employee Benefit Brokers Lead in Worksite Sales

According to Eastbridge Consulting Group’s sixth annual U.S. Worksite Study, Employee Benefit Brokers claimed the largest percentage of worksite sales in 2004 of any single producer segment. This is the second year in a row for this segment to increase …

Chase Named BrightClaim V.P.

Larry Chase has been promoted to vice president-Strategic Solutions, for BrightClaim Inc. of Atlanta. His responsibilities include BrightNET, BrightClaim’s network of credentialed claims professionals, and the management of projects and development of business processes that enable the fulfillment of BrightClaim’s …

Sagil to Direct CHOICE Provider Management, Bill Review Ops

Julie M. Sagil has been promoted by Tampa, Fla.-based CHOICE Medical Management Services, LLC to director of provider management and bill review operations. Sagil was previously director of network operations. Her duties have been expanded to also include CHOICE’s Medical …

Chubb Insurance of Canada Chooses MS/B IntegriClaim for Property Loss Estimating

Marshall & Swift / Boeckh (MS/B), a provider of building cost data and estimating technology to the property insurance industry, and Chubb Insurance of Canada, a subsidiary of the worldwide property and casualty company Chubb, announced the implementation of MS/B’s …

Wisc. Insurance Administrators Merge

Cypress Benefit Administrators, an Appleton, Wisc.-based third-party insurance administrator, has purchased H.E.P. Admistrators of Oconomowoc. Terms of the sale were not disclosed. Customers of H.E.P. in Wisconsin, Illinois and Iowa will have more product and technology options, Cypress said. Cypress …

Recovering from ID Theft Can Be Difficult, Costly, Victims Report

Twenty-eight percent of identity theft victims indicate they have not been able to restore their identities, despite averaging more than a year trying. Results of a survey of 1,097 identify theft victims by Nationwide Mutual Insurance Co. also shows victims …

Hurricane Dennis Disaster Assistance Programs Open

Federal and state agencies are working in partnership to help Alabama residents recover following the damage caused by Hurricane Dennis. Most federal disaster assistance programs are designed to meet emergency needs in the form of disaster grants for immediate housing …

CoreSource Offering IVR for Status Questions

CoreSource, a national third-party employee benefit administrator, has introduced interactive voice response (IVR) capabilities to provide clients and healthcare providers easy, timely and secure access to medical claim, eligibility and general information at any time. CoreSource IVR is designed to …