Customer Service News

Transition Team Begins Planning for Texas Workers’ Comp Reforms

A transition team composed of Texas Department of Insurance and Texas Workers’ Compensation Commission staff has begun planning implementation of the organizational and policy changes to the Texas workers’ compensation system enacted in House Bill 7. TDI announced it is …

Caliber Collision Opens Calif. Center

Caliber Collision Centers, an Irvine, Calif.-based operator of collision repair facilities in California and Texas, invites customers, insurance clients and business partners to the June 23 Grand Opening Celebration of its 90,000 square foot, collision repair center located in Santa …

SPSS Offering Solution for Fighting Fraud

Chicago-based SPSS, a provider of predictive analytics software, has unveiled a new solution that will reportedly reduce insurance fraud, significantly improve the claims process and cut costs. SPSS’ PredictiveClaims, an application based on real-time predictive analytic technology, integrates with existing …

Citizens Making Improvements; Advises Policyholders, Prepare Now for Hurricanes

With the start of hurricane season, June 1, just days away, Citizens Property Insurance Corporation is advising policyholders to make preparations now, before a possible storm. The state’s insurer of last resort is also announcing improvements it ways will better …

Caliber Collision Centers Open New Calif. Locale

Caliber Collision Centers, an Irvine, Calif.-based operator of collision repair facilities in California and Texas, announced the opening of a 90,000 square foot, collision repair center located in Santa Monica, California. According to Dan Pettigrew, president and CEO of Caliber, …

InsureMyTrip.com Teams with MEDEX to Launch Affordable Travel Coverage

An innovative partnership between InsureMyTrip.com and MEDEX Assistance Corporation promises to bring the benefits of comprehensive travel coverage, usually reserved for employees of large corporations, to leisure travelers, entrepreneurs and individual employees at small to mid-size businesses. The “TravMed Choice …

Captiva Provides Insurance Claims Processing Services for Patni Computer Systems

San Diego-based Captiva Software Corporation, a provider of input management solutions, announced that Patni Computer Systems, one of India’s leading information technology services companies, has selected ClaimPack, Captiva’s claims processing solution, to enhance its business process outsourcing (BPO) suite and …

The Hartford Unveils Online Insurance Center to Serve Large Businesses

The Hartford has unveiled http://www.lb.thehartford.com, a Web site custom-designed for risk managers at large organizations whose workforce exceeds 500 employees. The site reportedly helps an organization evaluate its total cost of risk and provides easy access to information about guaranteed …

Ala. Ivan Victims Given More Time for Claims from Farmers Insurance Group

Farmers Insurance Group of Companies has extended the time for which a customer can make a claim for replacement cost related to Hurricane Ivan by 90 days in the state of Alabama. Farmers also is teaming up with Service Lane, …

CIGNA Dental Unveils New Web Solution for Claims Submission with Post-N-Track

CIGNA Dental has teamed with Post-N-Track Corporation to provide a new Web solution for the submission of claims. Dentists can now post their claims online for direct delivery to CIGNA Dental, and receive immediate confirmation of receipt. This new Post-N-Track …