Allstate Insurance Company has taken the wraps off a new plan it said will shorten and simplify the claim process for more than a quarter million customers annually. Under the new plan, Allstate is redesigning the way it handles “total …
Caliber Collision Centers, a California-based operator of collision repair facilities in California and Texas, has entered into a Letter of Intent to acquire the business operations of M2 Automotive Inc., with 27 professionally managed collision repair facilities throughout California. The …
In 2005, GAB Robins North America is celebrating 120 years of providing customers with quality claims services. “2005 is a landmark year for GAB Robins North America,” said Jun Tsusaka, chairman, GAB Robins Group of Companies. “Very few companies have …
Crawford & Company, of Atlanta has announced its 2004 winners of its U.S. Quality Award Program. The program recognizes Crawford employees and branches for consistent outstanding performance in producing a quality product and extraordinary customer service. Awarded annually to up …
California-based Mercury Insurance Group announced it has increased its presence in San Antonio, Texas, by adding substantially to staff at its regional call center at 12961 Park Central Blvd. The facility opened in April 2004 with a staff of 54 …
St. Paul Travelers is rolling out an enhanced Select Accounts platform for small commercial insurance. The Select platform includes new and expanded products and services designed to re-energize the marketplace for agents by making it easier for them to write …
New Jersey-based NJM Insurance Group and Guidewire Software, a provider of solutions to property/casualty and workers’ compensation insurers, announced that NJM has selected Guidewire ClaimCenter as its new claims system. ClaimCenter will manage claims for all of NJM’s primary lines …
Empirix Inc., a provider in helping organizations strengthen customer loyalty through assured Web and voice application performance, has been invited to make a presentation at the 2005 Customer Contact Center and Claims Conference, sponsored by Blue Cross and Blue Shield …
Massachusetts-based Sentient Jet, a provider of private jet membership, has formed an independent safety advisory board in the private aviation industry. The Sentient Jet Safety Advisory Board will bring together a coalition of highly-regarded aviation industry experts focused on enhancing …
Arizona-based AutoClaims Direct has appointed Cathi Martin to oversee four teams of account managers and auditors for AutoClaims Direct’s western regional accounts. Previously, Martin was a senior account manager overseeing customer service and auditing for several nationwide accounts. Martin has …