Customer Service News

Arbitration Forums Settled $2.3 Billion in Inter-Insurer Disputes in 2010

A nationwide arbitration service said it resolved claims disputes between insurance companies valued at more than $2.3 billion in 2010 and saved insurers millions of dollars in litigation costs. Arbitration Forums, Inc. (AF), based in Tampa, Fla., reported that it …

Ohio Man Sentenced for Fraudulently Collecting Workers’ Comp Benefits

A Toledo (Lucas County) man has been sentenced in Ohio for fraud after he was convicted of illegally collecting workers’ compensation dependent death benefits. Timothy Williams Jr. pleaded guilty to one count of workers’ compensation fraud, a fifth-degree felony, Jan. …

Mitchell International, LexisNexis Expand Relationship

Mitchell International, Inc. and LexisNexis have formed a definitive agreement to develop an expanded set of product and service offerings to assist insurance carriers with more effectively managing property and casualty claims. Building upon the foundation of their joint Medical …

Murkowski Named Marketing Rep at Illinois-based Restoration Company

Aurora, Ill.-based Jack O’Connell, owner of Paul Davis Restoration of Kane, Kendall, and West Cook Counties has named Bianca Murkowski as the company’s marketing representative. Murkowski will be responsible for sharing Paul Davis Restoration’s emergency mitigation and restoration services with …

Ice Causes 15-Vehicle Wreck on Interstate 55 in Louisiana

Icy road conditions triggered a 15-vehicle chain-reaction crash early on Feb. 3 in southeastern Louisiana as the state braced for a freezing winter blast, authorities said. State police reported a few minor injuries in the pileup just after 6 a.m. …

Best Affirms USAA and Subs ‘A++’ Ratings; Outlook Stable

A.M. Best Co. has affirmed the financial strength ratings (FSR) of ‘A++’ (Superior) and issuer credit ratings (ICR) of “aaa” of Texas-based United Services Automobile Association (USAA) and its property/casualty and life/health subsidiaries. Best also affirmed the debt rating of …

Farmers Insurance Receives Awards for Claims Operations

Pegasystems, a provider of business process management (BPM) software and provider of customer relationship management (CRM) solutions, has awarded Farmers Insurance two awards for its approach to transform its claims operations. “Farmers Insurance’s success is a testament to how innovative …

Granada Corp. Plans to Hire 110 for Claims Calls in Colorado

A California-based call center operator said it plans to hire 110 bilingual home-based agents in Colorado Springs, Colo., over the next year to complete insurance sales and claims customer service contracts. The Gazette reports that Granada Corp. of Santa Barbara …

Calif. State Fund Names Clark Chief Operating Officer

California’s State Compensation Insurance Fund has named Tom D. Clark as its chief operating officer. Clark, who assumes his new role on December 1, will replace Harrison D. Jerome, who retires at the end of the year. Clark, a 30-year …

Arbitration Forums Launches Electronic Subrogation System

Not-for-profit Arbitration Forums, Inc. (AF), has develop its E-Subro Hub, a new electronic subrogation system. Initial users of the Web-based paperless document management and communication tool, called E-Subro Hub, are reporting that cases are frequently closed within days as opposed …