Customer Service News

SAP Speeds Up Claims Processing for Capita

SAP AG and Capita Insurance Services (Capita) announced that Capita, a UK provider of business support services to the insurance market, is using insurance industry-specific software from SAP to further enhance the efficiency of its service to clients. Capita is …

Ohio BWC Administrator/CEO Urges Need to Pass Fair Workers’ Comp Reform

James Conrad, Administrator and CEO of Ohio’s Bureau of Workers’ Compensation (BWC) stressed the need to urgently pass a fair, balanced workers’ compensation reform bill during his testimony before the Senate Insurance, Commerce, and Labor Committee earlier this week. Testifying …

Solving Citizens Problems ‘Tops’ on Fla. Legislators To-Do List

Solving numerous problems with Citizens Property Insurance Co., Florida’s insurer of last-resort, tops the to-do lists of many legislators, lobbyists and industry groups going into the March sessions of the Florida Legislature. Top proposals were recently highlighted in the Fort …

PCI: Restrictive Ill. Auto Body Shop Bill Not Positive

An Illinois bill that would require auto insurers to pay whatever any given body shop demanded for repairs would reportedly result in skyrocketing loss costs for insurers and higher premiums for drivers. H.B. 2330 is “anti-consumer and anti-competitive,” said Greg …

Kelso & Company Acquires Insurance Auto Auctions

Insurance Auto Auctions Inc., based in Westchester, Ill., has signed a definitive merger agreement to be acquired by affiliates of Kelso & Company, a New York based private equity investment firm. The aggregate value of the merger transaction is approximately …

BWC Offering Educational Opportunities to Employers

The Ohio Bureau of Workers’ Compensation (BWC) announced several classes around Ohio to help prevent workplace accidents and reduce costs. Employers and employees from a variety of fields can gain information about workplace safety in their specific industries. “Ohio businesses …

Ill. AG Reports Top 10 2004 Consumer Complaints; Construction Fraud Makes #3 on List

Kicking off National Consumer Protection Week, Illinois Attorney General Lisa Madigan this week announced her Consumer Protection Division received 24,050 consumer complaints in 2004. The 2004 list marks the 19th year the list has been released. For the fourth year …

Citizens Officials Report Their Status to Task Force

Officials with Citizens Property Insurance Corporation today announced that the state’s insurer of last resort has closed 90 percent of all insurance claims stemming from last year’s devastating storms. The announcement was made at a meeting of the Citizens Task …

Emerging Risk Symposium to Focus on Global Warming

The Insurance Leadership Institute, a study group sponsored by GE Insurance Solutions, announced that the conference, to be held February 23, will analyze the effects of hurricanes and global warming on the Insurance Industry. “Symposium participants will examine the devastating …

Five Northern Californians Arrested on Charges of Insurance Fraud

On Jan. 13, 2005, Victor Morales Delgado and his brother-in-law, Jose Guerrero, both of Sacramento, self-surrendered to investigators with the California Department of Insurance Organized Auto Insurance Task Force (Task Force) for falsely reporting their vehicle stolen and filing a …