Customer Service News

Best Publishes P/C Special Report; 2005 Trends

A.M. Best Co.’s special report on the P/C industry features a tried-and-true warning: “Expect the best, plan for the worst, and prepare to be surprised,” which it points out is “sage advice for an industry that bases its business on …

New Members Added to DKI Network

Disaster Kleenup International Inc., a network of quality, independent property damage restoration contractors, announced that three new members recently joined the organization to strengthen DKI’s national network. These new DKI members are: Missouri Contracting & Cleaning, Inc., based in Kansas …

The Progressive Group Expands Ariz. Training Facility

Nearly a year after The Progressive Group of Insurance Companies expanded its Phoenix area sales and customer service call center, Progressive is growing its Arizona operations again by opening an insurance-group owned commercial auto claims training facility. The Progressive Group …

Citizens Submits “Action Plan,” Recommendations to Fla. Task Force

An action plan and recommendations for improvements to make Citizens Property Insurance Corporation ready to respond during a major disaster, such as last year’s devastating hurricanes, has been submitted to the Citizens Task Force created by Florida’s Chief Financial Officer …

Merastar Insurance Chooses First Notice Systems for 24 X 7 Claim Reporting, Customer Service

Merastar Insurance Company, a specialist in employer-sponsored personal automobile and homeowners’ insurance, and First Notice Systems’ Inc., a provider in claim-reporting solutions for the insurance industry, announced that Merastar has implemented First Notice Systems’ Inc as its 24X7 claim reporting …

Florida Heart Group Opts for XactiMed’s Solution

XactiMed, a provider of claims, remittance and denial management revenue cycle solutions to the healthcare industry, announced Orlando-based Florida Heart Group will implement its claims processing and management revenue cycle product suite. “The Florida Heart Group conducted an exhaustive search …

MFX Adds Data Center Operation from Atlantic Mutual

MFX Roanoke Inc. (MFX) announced the acquisition of Atlantic Mutual’s data center facility in Roanoke, Virginia. Under the arrangement, which became effective Jan. 1, 2005, MFX provides complete, on-site data center processing services to Atlantic Mutual from MFX’s new operation. …

Guidewire Software Notes Guidewire ClaimCenter3

Guidewire Software Inc., a provider of solutions for property and casualty and workers’ compensation insurers, announced the release of Guidewire ClaimCenter 3 – the latest version of the claims system for property and casualty (P/C) insurance carriers. Guidewire ClaimCenter is …

Fla. CEO Gives Citizens Task Force Performance-Improving Goals

With the next hurricane season due to begin in six months, Tom Gallagher, Florida Chief Financial Officer met with the Citizens Property Insurance task force today in Tallahassee and outlined performance-improving goals. “I appointed this task force to accomplish two …

Citizens Property Reduces Fla. Complaints, Improves Customer Service

Citizens Property Insurance Corporation has closed more than 81 percent of outstanding residential claims and taken strides to reduce consumer complaints, Citizens officials announced today. The improvements come in response to a recent order from state Chief Financial Officer Tom …