Customer Service News

Best Reports P/C Industry Maintains Underwriting Profit, Despite “Unprecedented Cat Events”

A.M. Best Co. has released a year-end report on the U.S. P/C industry, which indicates that, “despite the colossal hurricane losses posted during the third quarter of 2004,” it “reported very strong nine-month 2004 operating results, propelled by underwriting income …

A.M. Best Special Report Says Canadian Group Accident and Sickness Writers Get Bigger

The consolidation within the group accident and sickness market has created integration challenges for the surviving group accident and sickness writers, according to a special report by the A.M. Best Co. The Canadian life insurance industry has continued its consolidation …

Ohio Employers to Receive One-Time 20% Discount on Workers’ Comp Premiums

The Ohio Workers’ Compensation Oversight Commission on Thursday voted to grant Ohio’s private and public employers a one-time 20 percent dividend on their upcoming bills. The decision was based on a recommendation from the Ohio Bureau of Workers’ Compensation (BWC). …

ASSE Presents Risk Symposium in San Diego

The American Society of Safety Engineers (ASSE) will present a series of experts and roundtables at a symposium March 23-24, 2005 in San Diego, aimed at providing attendees key information on how risk impacts the way safety and health programs …

Allstate Asks Auto Body Facilities to Take Part in Safety-Training Program

Oil, antifreeze and paint. An auto body repair facility can create more than 200 gallons of potentially hazardous waste each year. Where do these by-products of the body shop business go? Allstate is asking the more than 3,200 auto body …

Office Brings Service to Northeastern Ohio Residents

The Ohio Bureau of Workers’ Compensation (BWC) announced a new addition to the neighborhood; the Ashtabula Customer Focus Center (CFC). To celebrate its arrival, BWC was to host an open house on Wednesday, Dec 8 at 9:30 a.m. “We are …

Fla. Task Force Created to Improve Citizens Property Insurance Corp.

Florida’s Chief Financial Officer Tom Gallagher on Wednesday announced the creation of a joint task force of stakeholders with the goal of making recommendations to Citizens Property Insurance Corporation for improving customer service and returning policies to the private insurance …

TWCC Revises Notice of Injury and Claim Forms

The Texas Workers’ Compensation Commission announced that as a part of the agency’s ongoing Business Process Improvement initiative, an online application for filing a Notice of Injury or Occupational Disease and Claim for Compensation has been developed and is available …

FirstComp Insurance Co. Makes Inc. 500 List

Inc. Magazine has released its 23rd annual Inc. 500 ranking of the fastest-growing private companies in the country. FirstComp Insurance Company, an Omaha Neb.-based workers’ compensation insurance company serving small and medium-sized businesses through independent insurance agencies, was awarded its …

ICIC Lombard Insurance Services Deploys Talisma v6 CRM for Enhanced Processing

Washington-based Talisma, a provider of multi-channel CRM solutions, announced that its solution has been deployed by ICICI Lombard, a provider of customized insurance solutions. Talisma V6 will reportedly provide ICICI Lombard’s customers with enhanced customer service through quicker and more …