Customer Service News

Vignette Corp. to Standardize Amerisafe Systems

Texas-based Vignette Corp. announced that Amerisafe Inc., which provides workers’ compensation insurance for low-frequency, high-severity accounts, selected Vignette IDM to digitize its current paper-based systems, automate business processes and lay the foundation for future growth. Within a single secure, standards-based …

Allstate Lists Repair Quality Rankings

How does one know if they are choosing a quality body shop after an accident? Allstate Insurance Company thinks it knows, and has just taken a new step toward helping ensure its customers are getting just that. Part of a …

Former N.J. Insurance Company Employee Sentenced in Phony Military Service Scam

New Jersey Division of Criminal Justice Director Vaughn McKoy announced that a Union County woman has been ordered to pay more than $12,600 in restitution that she had stolen by falsely claiming she had been called to active military service. …

Ohio Casualty Corp. Sees 14.0 Percent Jump in Net Income for Q3 2004

Ohio Casualty Corp. (Nasdaq:OCAS) announced the following results for its third quarter ended Sept. 30, 2004, compared with the same period of the prior year: — Net income of $19.6 million, or $0.31 per diluted share, versus $17.2 million, or …

TIBCO Unveils Claims Management Solution

California-based TIBCO Software Inc., an enabler of real-time business and an independent business integration software company, announced the availability of a new TIBCO BPM solution, TIBCO Claims Management Framework v.2. Using the independent process layer approach, the solution combines the …

Insurance Auto Auctions Unveils Q3 Report

Illinois-based Insurance Auto Auctions Inc., a provider of automotive salvage and claims processing services in the United States, reported higher net earnings for the quarter ended Sept. 25, 2004. The company recorded net earnings of $3.4 million, or $0.28 per …

Northern Capital Insurance Co. to Begin Writing Homeowners Policies in South Florida in 2005

Northern Capital Insurance Company announced it plans to begin writing homeowners policies in Southeast and Southwest Florida in 2005. Alexander Anthony and Albert Fernandez, the principal shareholders of Citizens Insurance Agency Inc., a 22-year-old insurance agency located in Miami, announced …

Alfa Corp. Reports on Ivan Losses

Alabama-based The Alfa Insurance Group and Alfa Corporation have commented on the effects of Hurricane Ivan. Alfa’s Chairman, President and CEO, Jerry Newby, noted, “Hurricane Ivan had a significant impact on certain counties in Alabama and created a large number …

IIAT’s InfoCentral Now Free to Members

The Independent Insurance Agents of Texas (IIAT) reported that InfoCentral, its premium Web reference library service, becomes absolutely free for all members beginning Oct.1. The service was launched in 2001. “The board of directors approved making InfoCentral a free service …

PIA and The Hartford to Offer Members Joint Flood Insurance Program

The National Association of Professional Insurance agents (PIA) and The Hartford Financial Services Group, Inc. announced that they have teamed up to enable PIA member agents to offer their customers flood insurance through The Hartford. “PIA is happy to provide …