Customer Service News

ProcessClaims Touted by Deloitte Program

California-based ProcessClaims Inc., a provider of business process solutions designed to boost productivity and enhance customer service for property and casualty claims processing, has been named a Rising Star in Deloitte’s Technology Fast 50 program. The program is a special …

Safeco Forms New Leadership Structure

Seattle-based Safeco announced a new leadership structure for the company, reflecting its evolution from a turnaround concern to a profit-and-growth enterprise. The cornerstone of the structure is the newly created “Office of the President,” which will be led by Safeco …

Fla. CFO Notes Opening of Insurance ‘Super-Center’

Following weekend tours of storm-damaged areas in Pensacola, Florida’s Chief Financial Officer Tom Gallagher announced the opening of an insurance “super-center” at the Department of Financial Services’ mobile headquarters in Pensacola. Consumers visiting the location will have access to state …

DKI Network Adds Several New Members

Disaster Kleenup International Inc., a network of quality, independent property damage restoration contractors, announced that four new members recently joined the organization to strengthen DKI’s national network. A.E Fickert & Son, based in Dayton, Ohio; Evans Services, based in Springfield, …

Explorer, ProcessClaims Renew Partnership

California-based Explorer Insurance Company, a member company of the ICW Group, has renewed their agreement with ProcessClaims for an additional three years. Explorer utilizes the ProcessClaims business process management platform to streamline the resolution of material damage claims throughout its …

PMA Group Enhances Web site Loss Reporting

The PMA Insurance Group has introduced an upgrade to its Web site functionality. As of Sept. 1, PMA clients have the option of reporting all lines of PMA claims electronically through the Internet. The new Internet Loss Reporting capability is …

Fujitsu Consulting, FileNet Offer Claims Processing Solution for P/C Insurance

Fujitsu Consulting has announced the availability of the Fujitsu Advanced Claims Processing Utility, the result of a development partnership with FileNet Corporation, a provider of Enterprise Content Management (ECM) solutions. Bridging Enterprise Content Management with Business Process Management, the Utility …

eAutoclaims Provides Network to Federated National Insurance/American Vehicle Insurance

Florida-based eAutoclaims announced a new contract to provide the eAutoclaims national repair shop network to Federated National Insurance & American Vehicle Insurance companies for processing their auto physical damage claims. The business will run on eAutoclaims eJusterSuite Internet platform. Superior …

ESIS Appoints Patterson to Exec. VP Post

ESIS Inc., the risk management services arm of ACE USA, announced the appointment of David Patterson as executive vice president, Claims and Account Management. Based in Philadelphia, Patterson will be responsible for leading the network of claims centers including field …

Ohio BWC Unveils Fiscal Year 2004 Fraud Report

The Ohio Bureau of Workers’ Compensation’s (BWC’s) special investigations department concluded fiscal year 2004 by exceeding its goals for both identified savings and return on expenditures. A record 3,689 closed investigations identified a record $126 million in savings. These savings …