Customer Service News

Shelter Insurance Cos. Licenses Fiserv Solution

Missouri-based Shelter Insurance Companies has licensed the Web-based Claims Workstation system from Fiserv Insurance Solutions, a unit of Fiserv Inc. Shelter Insurance Companies will use Claims Workstation for claims life cycle management from first notice of loss through salvage, subrogation …

Accident Compensation Corp. Chooses SumTotal for Improvement to Workforce Readiness

SumTotal Systems, an industry provider of learning and business performance technology, services and processes, announced that New Zealand’s Accident Compensation Corporation (ACC), which handles approximately 1.5 million personal injury claims a year, has selected SumTotal technology to manage, track and …

Montana State Fund Chooses Guidewire ClaimCenter

Montana State Fund (MSF) and Guidewire Software, a provider of solutions to property and casualty and workers’ compensation insurers, announced that Montana State Fund has selected Guidewire ClaimCenter as its new claims system. The implementation of the new system will …

ServiceMaster Clean, First Notice Systems Team to Mitigate Water Damage Claims

First Notice Systems Inc., a provider in claim reporting solutions for the insurance industry, and ServiceMaster Clean, a home cleaning and insurance industry restoration expert and a division of the ServiceMaster Company, announced a new alliance that lets homeowners insurance …

North Carolina Farm Bureau Insurance Group Selects SEEC’s CSA

SEEC Inc., a provider of legacy modernization solutions for insurance, financial services and manufacturing, and Enterprise Web provider Plumtree Software announced that North Carolina Farm Bureau Insurance Group (NCFB) has selected SEEC’s Plumtree-powered customer service application. This application will be …

Texas Mutual Creates Account Executive Council

Austin-based Texas Mutual Insurance Company reported it has created an account executive council (AEC) designed to help the company make its online services better for agents’ account executives, or customer service representatives (CSRs). “We want to use these account executives’ …

BWC Offering Safety Classes for Ohio Employers

The Ohio Bureau of Workers’ Compensation (BWC) will offer several classes designed to teach the basics of health and safety in the workplace. “Safety education is an essential element in the overall success of Ohio business,” said James Conrad, BWC …

Standard Insurance Co. Makes Appointments in Employee Benefits Division

Oregon-based Standard Insurance Co., a subsidiary of StanCorp Financial Group Inc., has appointed Brad Nantz as vice president of Sales and Ellen Steel as vice president of Operations for the Employee Benefits Division. In his new role, Nantz is responsible …

A.M. Best Report: Canada’s P/C Industry Rebounded Strongly in 2003

As 2002 fades from memory as the worst performance year by the Canadian property/casualty insurance industry, 2003, on the other hand, will be remembered for the industry’s return to underwriting profitability and strong earnings, according to a statistical study from …

Insurance Auto Auctions Notes Q2 Numbers

Illinois-based Insurance Auto Auctions Inc., a provider of automotive salvage and claims processing services in the United States, reported higher net earnings for the quarter ended June 27, 2004. The company recorded net earnings of $2.6 million, or $0.22 per …