Customer Service News

Call Joins Hartwig Moss Benefits as Consultant

New Orleans-based Hartwig Moss Benefits announced the addition of Gerry Call as a benefits consultant. A native of New Orleans, Call has worked in the employee benefits field for over 21 years—as both an account executive and sales manager with …

A.M. Best: Study Sees Improvement in Canadian Commercial Property Industry

Commercial property writers in Canada saw better underwriting results for the second consecutive year in 2003, as the line’s net loss ratio decreased about 12.3 points to 49.5 from 61.8 in 2002, according to a study by A.M. Best Company. …

PIA National Calls for 2004 Award Nominations

The National Association of Professional Insurance Agents has issued a call for nominations for two prestigious national awards. “Both the 2004 PIA National Company Award of Excellence and Company Representative of the Year Award will be presented during a luncheon …

Enterprise, First Notice Systems Partner on Rentals

First Notice Systems Inc., a provider in claim-reporting solutions for the insurance industry, and Enterprise Rent-A-Car, announced a new alliance designed to provide insurance customers easy access to a rental car when reporting a claim. Automobile insurance carriers utilizing First …

IIABA Honors Virginia’s Adkins with National ACSR of the Year Award

Jacqueline Adkins, a claims management specialist with Norfolk, Va.-based Hilb, Rogal & Hobbs Co., has been named the 2003 National Accredited Customer Service Representative (ACSR) of the Year by the Independent Insurance Agents & Brokers of America (IIABA). Adkins is …

21st Century Chooses Lewisville for Texas Call Center

California auto insurer 21st Century Insurance plans to open a call center in Lewisville, Texas, that could introduce hundreds of new jobs over the next five years. The company said site construction and training is expected to begin in July, …

Allenbrook, QAS Announce Partnership for Insurance Carrier Address Verification

Allenbrook Inc., a leading provider of processing software and consulting services for the P/C industry, and QAS, an international leader in address management software, have announced a partnership agreement aimed at offering insurance carriers “state-of-the-art address verification.” The bulletin indicated …

Former N.J. Employee Charged in Military Service Scam

New Jersey Division of Criminal Justice Director Vaughn McKoy announced that the Office of Insurance Fraud Prosecutor has charged a Union County woman with concocting a scheme that she had been called to active military service in order to continue …

New Orleans to Get New Flood Insurance Rate Maps

Under the auspices of the Federal Emergency Management Agency’s Map Modernization Program, the city of New Orleans, FEMA and the U.S. Army Corps of Engineers are working together to develop new flood insurance rate maps for New Orleans. Orleans Parish’s …

Unitrin, CSC Conclude Outsourcing Contract

Calif.-based Computer Sciences Corporation announced a seven-year agreement with Trinity Universal Insurance Company, a subsidiary of Unitrin, Inc., to provide Unitrin Multi Lines Insurance’s commercial lines of insurance with business process outsourcing (BPO) and Internet-based services. Unitrin Multi Lines Insurance …