Customer Service News

DKI Expands Illinois Presence

Disaster Kleenup International Inc., a network of quality, independent property damage restoration contractors, announced that Spectrum Restoration Services of Kaneville and First Advantage Restoration of South Elgin have joined the organization to strengthen DKI’s network in Illinois. DKI now has …

Progressive Offers Real-Time Claims Info to Independent Agents, Brokers Using Applied Systems

The Progressive group of insurance companies announced that it is expanding its partnership with Applied Systems to help independent agencies provide faster, more accurate customer service. Now, agents and brokers who sell and service Progressive can access real-time claims information …

Bookman, Trought to Head American Collectors

American Collectors Insurance Inc., a national specialty provider of collector vehicle and collectibles insurance, announced the promotion of two senior executives. Jill Bookman has been named as the new CEO, and Melissa Trought becomes the new COO/CFO.. Thomas Kanyuk, chairman …

Allenbrook Unveils New ‘Express’ Version of Phoenix

Allenbrook Inc., a provider of policy processing software and consulting services for the insurance industry, announced the release of PhoenixExpress, designed for small P/C carriers, MGAs and start-ups. PhoenixExpress is a fully integrated enterprise system for policy, billing and claims …

The Doctors Co. Adds Starcher to Board of Govs.

The Doctors Company, a national physician-owned medical malpractice carrier, announced the appointment of Diana Starcher to the company’s Board of Governors. Starcher is executive vice president at Wells Fargo Bank and director of the Wells Fargo Phone Bank, a network …

Ohio Casualty Corp. Unveils Q1 Earnings

Ohio Casualty Corporation announced the following results for its first quarter ended March 31, 2004, compared with the same period of the prior year: * net income of $19.2 million, or $.31 per diluted share, versus $19.9 million, or $.33 …

National Alliance Ethics Course Now Online

The National Alliance for Insurance Education & Research, based in Austin, Texas, recently launched an all-new online ethics course, called Legal and Ethical Requirements of Insurance Professionals, also known as Ethics OnLine. Ethics OnLine was designed to meet the escalating …

WorldGroup Unveils InsureWorx FROI, Latest in Series of On Demand Solutions

At RIMS Annual Conference & Exhibition in San Diego on Monday, components-based insurance software provider, WorldGroup (www.worldgroup.com), a San Francisco-based company, introduced InsureWorx First Report of Injury (FROI), the latest InsureWorx On Demand Solution (ODS). The new FROI capabilities reportedly …

IVANS Wireless Option Speeds Claims

IVANS, Inc., a provider of networking services for the insurance and healthcare industries, has launched a new wireless fidelity solution (Wi-Fi) for insurance carriers that speeds their ability to remotely process claims and improve customer service. The new Wi-Fi service …

Health Net of N.Y. to Refund $4.99 Million to Policyholders, Re-Evaluate Some Healthcare Claims

New York Superintendent of Insurance Gregory Serio announced that an agreement has been reached between the Department and Health Net of New York to refund policyholders $4.99 million for claims and interest for medical services. Also, Health Net will create …