Customer Service News

S&P: Alfa Mutual Insurance Co., Affiliates Ratings Lowered, Outlook Stable

Standard & Poor’s has lowered its counterparty credit and financial strength ratings on the members of Alabama-based Alfa Insurance Group (Alfa) to ‘AA-‘ from ‘AA’. Standard & Poor’s also said that it affirmed its ‘A-1+’ commercial paper rating on Alfa …

eDirectGlass Notes New Formation with RV Glass

Arizona-based AMJ Logistics Inc. announced that RV Glass Solutions will begin to accept and process RV Glass claims using the eDirectGlass Claims Manager system. eDirectGlass is an Internet-based automated application that includes first notice of loss, point-of-sale, customer relationship management …

Safeco Will Jumpstart Distributors’ Online Productivity

Seattle-based Safeco has taken the next big step toward fulfilling its mission of making the experience of buying, selling and owning insurance easier than anyone else. Safeco (www.safeco.com) has launched Safeco Now for Property/Casualty insurance – an online sales platform …

Atlantic Mutual Finalizes Sale of Commercial Business to OneBeacon, Overall GWP for Book Totals More than $400 Million

Atlantic Mutual closed the sale today of its subsidiary, Atlantic Specialty Insurance Company, and the renewal rights to select commercial insurance business, including the unearned premiums on the acquired book, to OneBeacon Insurance Company, after receiving regulatory approval. The overall …

MetLife Auto & Home in Alliance with Home Depot

MetLife Auto & Home and The Home Depot announce that they will be joining forces to provide repair materials and installation services for MetLife Auto & Home customers. This enhanced service will be available nationally to customers reporting insurance claims …

TDI Seeks Input on Water Damage Rules

The Texas Department of Insurance announced it is seeking public input on Article 21.55A, as enacted 78th Texas Legislature, Regarding Water Damage Claim Handling Procedures and Time Frames. The purpose of Article 21.55A is to provide for the prompt, efficient, …

Encore Bank Hires Moraw to Run Insurance Unit

Houston-based Encore Bank named William Reed Moraw to manage its insurance agency operations. Encore said Moraw will become agency president upon completion of the bank’s acquisition of Town & Country Insurance Agency Inc. “We are fortunate to have an individual …

Customer Survey Gives IWIF High Marks

Maryland’s Injured Workers’ Insurance Fund announced the results of a recent survey, which gave the organization high marks for its services, especially from agents and brokers, 97 percent of whom said they “would recommend IWIF to their clients.” According to …

Online Claims Forum Set for Chicago

Today’s insurance companies enjoy new opportunities to increase margins and hold down rising claims costs by processing claims in a more prompt, effective and satisfactory manner. New technologies are reportedly creating opportunities to improve overall company performance, including better levels …

Erie Insurance Group Maintains A.M. Best’s FSR

The property/casualty affiliates of Pennsylvania-based Erie Insurance Group recently received the A+ (Superior) rating from A.M. Best Co. The affirmed rating keeps Erie Insurance Group in the highest category (Superior) for financial strength. Only 8.6 percent of approximately 3,000 property/casualty …