Customer Service News

Ward-U.S. Risk Acquires Ward North America Subs

Ward-U.S. Risk LLC, a newly formed corporation, acquired Ward North America, Spectrum Managed Care and SubroNet from Ward North America Holding Inc. Jeffrey Ward, president and CEO of Ward-U.S. Risk LLC, announced the transaction, which involved a buyout by Dallas-based …

Allied World Reports $87.2 Million Q4 Net; $288.4 Million Full Year

Bermuda’s Allied World Assurance Holdings, Ltd. reported net income of $87.2 million for the fourth quarter 2003, compared to $42.8 million for the fourth quarter last year. Net income for the 12 months ending Dec. 31, 2003, was $288.4 million, …

dakota Unveils Claims Processing Solution for Mid-Sized Companies

dakota imaging announced the availability of Transform EZ, the company’s first data capture and transaction processing solution targeted specifically for mid-sized organizations. Built on dakota’s Transform platform, Transform EZ reportedly enables mid-sized companies to cost-effectively improve their overall claims processing …

National Flood Insurance Program Awards Covansys Corp. $26.5 Million Business Process Outsourcing Contract

Covansys Corporation, a global consulting and technology services company, announced its intent to enter into the federal market with news that the Federal Emergency Management Agency (FEMA), through the National Flood Insurance Program (NFIP), has awarded Covansys a contract to …

Wyoming Bill Could Have Unintended Consequences for Homeowners

A bill currently under consideration in the Wyoming Legislature that would limit insurers’ use of loss history information could have unintended consequences for the state’s homeowners, according to a leading national insurance trade association. “Loss history reports on individual dwellings …

21st Century Insurance Group Notes Strong 2003 Results

California-based 21st Century Insurance Group reported a 24.5 percent increase in net income to $18.4 million, or $0.22 per share, in the fourth quarter of 2003 compared to the same period in 2002. For the year ended Dec. 31, 2003, …

ABD Adds Gamoras to North Bay Team

ABD Insurance and Financial Services, a California-based provider of global risk management and employee benefits solutions, announced the addition of JoAnn Gamoras as claims consultant to the company’s North Bay operation. Gamoras previously worked for TriStar TPA and has a …

Argonaut Group Releases Q4 2003 and Full-Year Results

San Antonio-based Argonaut Group, Inc. announced financial results for the three months and full year ended Dec. 31, 2003. Highlights for the 2003 fourth quarter and full year include the following: Argonaut Group’s continuing business segments during the fourth quarter …

N.Y. Drivers Obtain Additional Auto Options

New York drivers now have another option to consider when shopping for auto insurance. Esurance Inc., a direct-to-consumer personal auto insurance company, recently announced the launch of its new auto insurance program in New York. New York’s auto insurance market …

GE Commercial Insurance Unveils National Masonic Association Program

GE Commercial Insurance announced the launch of a new insurance program created specifically for Masonic Associations. Thompkins & Company, a full-service, independent agency specializing in Masonic Associations, will underwrite the coverage for property, inland marine, crime, general liability, automobile and …