A.M. Best Co. announced that it has removed from under review with negative implications and affirmed the financial strength ratings (FSR) of ‘B-‘ (Fair) and issuer credit ratings (ICR) of “bb-” of Miami-based Kingsway Amigo Insurance Company and Illinois-based Universal …
Allstate Insurance Co. has announced that it will open a $21.9 million customer information center in the Pocatello-Chubbuck area of Idaho. The insurer plans to hire more than 500 people to help consumers around the country who call Allstate though …
Tom Bolt, Lloyd’s Underwriting Performance Director, outlined plans in a speech last week to reorganize Lloyd’s claims handling procedures. He received immediate, and no doubt expected, support from Lloyd’s CEO Richard Ward. In an open letter to “all Managing Agents,” …
Overall customer satisfaction with homeowners insurance companies has declined to the lowest level in five years, primarily due to decreases in satisfaction with policy offerings and customer service, according to the J.D. Power and Associates 2010 U.S. National Homeowners Insurance …
The Remarkable Story of Travel Guard International in a Conversation with John Noel. The September 11th tragedy and the ensuing global economic and travel downturn made the years 2001-2004 some of the worst in the history for the travel insurance …
Kelly S. Whitener, commercial account manager for Senn Dunn Insurance in Greensboro, North Carolina, has won the 2010 National Outstanding Customer Service Representative (CSR) of the Year Award. The Society of Certified Insurance Service Representatives (CISR) and the Society of …
Zurich Financial Services Group announced the appointment of Thomas Sepp (42, German citizen) to the position of Chief Claims Officer, effective September 1, 2010. He succeeds Christian Orator who was appointed Chief Administrative Officer and member of the Group Executive …
A recent review of the State Compensation Fund of Arizona’s “Claims Performance Standards” by an external industry auditor resulted in the highest possible score obtainable, according to the workers’ compensation insurer. “This audit confirms that the claims management at SCF …
U.S. companies that partner with hospitals and other health providers could face steep fines if they disclose private patient information under a new federal rule proposed Thursday. Billing companies, customer service contractors and other businesses regularly handle private health records, …
North Carolina Insurance Commissioner Wayne Goodwin announced the arrest of Vickie Bowman of Taylorsville on seven counts embezzlement. According to the arrest warrants, Bowman failed to remit a total of $7,958.01 in customers’ insurance premiums into the North Carolina Farm …