Customer Service News

DM&A to Handle Claims for New Calif. Auto Program

Los Angeles-based claims administrator David Morse & Associates will be handling all claims for a new non-standard auto insurance program being sold in California by Sun Coast General Insurance Agency. As part of the coordinated effort to provide superior service …

AIG, Identity Theft 911 Partner to Fight Identity Theft

Identity Theft 911, a provider of identity theft education, defense, and resolution services, and AIG Affinity Group Services, a division of AIG, are working together to help individual consumers, enterprise customers, and financial institutions to deal with the growing problem …

First Notice Systems, Guidewire Software Form Partnership to Streamline Claims Handling

First Notice Systems Inc., a provider in claim reporting solutions for the insurance industry, and Guidewire Software, Inc., a provider of claims solutions to property and casualty and workers’ compensation insurers, announced the formation of a strategic alliance that gives …

Cotton States to Affiliate With Country P/C Pool

Atlanta-based Cotton States Insurance Group and Country Insurance & Financial Services of Bloomington, Ill., have entered into definitive agreements implementing their prior agreements regarding the acquisition of Cotton States Life Insurance Co. by merger and the affiliation of Cotton States …

Accenture to Implement Claim Components Software at Denmark’s Topdanmark

Accenture has been selected to implement its Web-based Claim Components software application at Topdanmark, a property and casualty company based in Denmark. Topdanmark is the 10th insurer, and the first in the Nordic region, to license Accenture Claim Components software …

The PMA Insurance Group Moves Customer Service Center

To enhance its service capabilities, The PMA Insurance Group has relocated its 180-employee Allentown, Pennsylvania-based Customer Service Center to enhanced facilities in Allentown. The PMA Customer Service Center is now located at 6990 Snowdrift Road, Building A, Suite 100. According …

Workers’ Compensation Specialist Participates in Safety Presentation

John Bohn, Home Office Loss Control Specialist for GUARD Insurance Group, participated in a recent workshop entitled Safety at Work II: Risk Management Techniques for Small Business co-sponsored by the Occupational Safety and Health Administration (OSHA) and the National Association …

CSC’s P/C BPO Operation Surpasses $1 Billion Premium Milestone

California-based Computer Sciences Corporation announced that its property and casualty (P/C) insurance business process outsourcing (BPO) operation in the Americas has passed a major milestone and is now processing more than $1 billion of annual premiums for clients. CSC provides …

Wash L&I Adopts 9.8 Percent Rate Increase for 2004

The Department of Labor and Industries announced a 9.8 percent general rate increase in workers’ compensation premiums, effective Jan. 1, 2004. Even with this rate increase, next year’s average rates will be nearly identical to the rates in Oregon and …

AutoOne Insurance to Service NJ PAIP

AutoOne Insurance will become the newest carrier to handle New Jersey Personal Automobile Insurance Plan (NJ PAIP) business as a Limited Assignment Distribution (LAD) servicing carrier, beginning Jan.1, 2004. The company’s bulletin noted: “AutoOne has serviced the New York AIP …