Customer Service News

Former N.J. Company Employee Ordered to Pay $4,000 to Employer

New Jersey Attorney General Peter Harvey announced that a former employee of a Hudson County insurance agency has been ordered to pay nearly $4,000 in restitution after reportedly admitting to concocting a scheme to issue fraudulent insurance claim checks while …

Ontario Auto Claims Satisfaction Remains High at 85%

Consumer satisfaction with auto insurance claims handling has reportedly remained consistently high with an overall rating of 85 percent approval for claims closed in 2002. The annual Claims Satisfaction Survey issued by the Financial Services Commission of Ontario (FSCO) reportedly …

ABRA Announces New Minneapolis-area Location

Minneapolis-based vehicle-repair company ABRA Auto Body & Glass announced it will soon open its 27th repair center in Minneapolis area. The facility, located at 13819 Johnson St. NE in Ham Lake, is under construction with a projected opening date of …

Allied World Reports $71.6 Million Q3 Net

One of Bermuda’s newer insurers, Allied World Assurance Holdings, Ltd., is doing very well. It reported net income of $71.6 million for the third quarter 2003, compared to $40.9 million for the third quarter last year. Net income for the …

Staffware Unveils BPM Solution for P/C Industry

Staffware, a provider in Business Process Management (BPM) software, has launched Staffware Claims Management, a BPM solution tailored to the requirements of the Property/Casualty industry. With the claims function reportedly representing the single largest overhead for P/C insurers, accounting for …

UnumProvident to Handle Claims Management for Va. Retirement System

UnumProvident Corporation announced the Virginia Retirement System (VRS) has selected UnumProvident as its third-party administrator for the Virginia Sickness and Disability Program which covers about 63,000 Commonwealth of Virginia employees. Under the agreement, UnumProvident will provide claims management services for …

Quantum Fire and Water Restoration Captures DKI Claims Award

Disaster Kleenup International, Inc. announced that Quantum Fire and Water Restoration of Bloomington, Minn., received the 2003 DKI Claims Award at DKI’s annual conference held in Las Vegas. This award is given to the DKI member company that delivers the …

GE Commercial Appoints Jones as Claims Leader

Kansas-based GE Commercial Insurance, a division of GE’s Employers Reinsurance Corporation (ERC), announced the appointment of Brian Jones to Claims Leader. Jones will be responsible for driving the company’s claims strategy, monitoring claim dispositions and overseeing the workload of regional …

FINEOS Notes Release of Enterprise Solution for P/C Industry

FINEOS Corporation, a provider of insurance and banking software, announced the release of version 4.0 of FINEOS Insure(TM), the enterprise-wide platform for managing a property/casualty (P/C) carrier’s primary business processes, including claims handling, lead management, new business, and customer service. …

Clean Care of New England/C&C Construction Joins DKI

Disaster Kleenup International, Inc., a network of quality, independent property damage restoration contractors, announced that Clean Care of New England/C & C Construction of Warwick, R.I., has joined the organization to strengthen DKI’s network in New England. Clean Care of …