Customer Service News

IIAT’s InfoCentral Now Free for Limited Time

If it’s been awhile since you tried InfoCentral or if you’ve never tried it, you’ll want to take advantage of the Independent Insurance Agents of Texas offer to use InfoCentral free for a limited time. “Beginning Oct. 1 InfoCentral will …

LOMA, AICPCU/IIA Partner to Offer P/C Concentration for LOMA’s Associate, Customer Service Designation

LOMA and the American Institute for CPCU/Insurance Institute of America (AICPCU/IIA) have partnered to offer a new property-casualty concentration in LOMA’s Associate, Customer Service (ACS) professional designation program. Customer service professionals in P/C insurance can take advantage of LOMA’s course, …

Ohio Mutual Co. Licenses AcroSoft’s Content Management Solution

Ohio Mutual Insurance Company has signed contracts to implement AcroSoft’s Insurance Content Management (ICM) solution. The initial implementation will include the AS Docs System together with its ad-hoc workflow capability and web application interface, which lets adjusters and agents and …

Caliber Collision Centers Makes Inc. 500 List for Third Consecutive Year

California-based Caliber Collision Centers, an operator of collision repair facilities in California and Texas, announced that it has ranked 320th in Inc. Magazine’s list of the Top 500 Fastest-Growing Private Companies in America, making this the third year in a …

MaximInsurance Goes 24/7

MaximInsurance, based in League City, Texas, announced it will now service customers 24 hours a day, 7 days a week. The company said it is one of the first agencies in the Houston area to respond to growing consumer interest …

Gilsbar Helps Insurance Companies Transition Out of Group Claims Business

Gilsbar, Inc., a preeminent third party administrator in the southeast, recently began targeting insurance companies for outsourced claims payment, administration, customer service, billing, eligibility, COBRA and HIPAA compliance services. Gilsbar has been administering medical plans for insurance carriers since the …

CONEXIS and CompLink Join Forces

Orange, Calif.-based CONEXIS, one of the fastest growing technology companies specializing in administration for Consolidated Omnibus Budget Reconciliation Act (COBRA), Section 125 (Cafeteria) Flex plans, and Health Reimbursement Arrangements (HRA), announced today its acquisition of Dallas-based CompLink, one of the …

Fair Isaac Announces Acquisition of Diversified HealthCare Services Inc.

Fair Isaac Corporation announced that it has acquired Diversified HealthCare Services, Inc. Diversified, a rapidly growing provider of medical bill review products and services for the workers’ compensation insurance industry, will be integrated into Fair Isaac’s Healthcare and Insurance market …

Willis Group Acquires St. Paul Agency

Brokerage giant Willis Group Holdings Ltd. announced the asset acquisition of River City Agency LLC, an agency located in St. Paul, Minn. River City is a specialized insurance broker dedicated to serving the needs of the local construction industry. The …

CIS Inc. Enters S.C. Non-Standard Auto Market

Jess Chappell, president and CEO of Savannah, Ga.-based CIS Inc., announced that CIS plans to enter into the South Carolina non-standard auto market by taking over the administration of an already existing program. “We are very excited about the opportunity …