ACS, a provider of business process and information technology outsourcing solutions, has signed a three-year contract with the State of Louisiana Office of Group Benefits (OGB) for health claims processing and customer services. OGB is responsible for administering healthcare benefits …
Most employers and injured workers are happy with how the Washington Department of Labor and Industries handles workers’ compensation claims, according to a recent customer satisfaction survey. The Gilmore Research Group of Seattle surveyed more than 900 employers and injured …
The Professional Insurance Agents of New Hampshire Inc. will host two education programs: E&O Prevention and Imaging for Optimal Client Service. The classes will take place Friday, Oct. 10, at the Comfort Inn, Concord. The morning session, E&O Prevention, is …
Universal Insurance Facilities Ltd. announced its new relationship with American Alternative Insurance Corporation (AAIC). AAIC is a wholly owned subsidiary of American Re-Insurance Corporation, and has an A.M. Best Rating of A+XV (Superior). American Alternative Insurance Corporation is the insurance …
Springfield, Ill.-based Horace Mann Educators Corp. reported net income of $2.1 million (5 cents per share) and $10.2 million (24 cents per share), respectively, for the three and six months ended June 30, 2003, compared to net losses of $18.4 …
Valley Oak Systems, Inc. (VOS), a national provider of claims management software, services and support, announced that the City of San Diego completed its implementation of the Valley Oak Claims Administration System for the City’s workers’ compensation and disability self-insurance …
The Chubb Group of Insurance Companies has introduced a new Web-based application called ClaimVista to brokers and agents. ClaimVista allows agents and brokers to offer prompt customer service by providing them with real-time information about their customers’ insurance claims. ClaimVista, …
GE’s Employers Reinsurance Corporation has named Robin Royals Global Quality leader. Royals will be responsible for leading the company’s Six Sigma quality initiative to improve processes and customer service. Royals joined GE ERC in Jan. 2001 to create and lead …
New York Superintendent Gregory Serio announced that Dawn M. Hogue, a former customer service representative for Excellus Blue Cross Blue Shield in Rochester, was charged with two counts insurance fraud in the third degree and two counts grand larceny in …
ABRA Auto Body & Glass, a damaged vehicle repair company, announced the opening of a repair center in Morrow, Ga. With this addition, ABRA now operates 13 Atlanta-area repair centers and 81 centers nationwide. Tim Adelmann, ABRA’s Chief Operating Officer …