Customer Service News

Royal & SunAlliance Enhances ARMS Risk Reporting Tool

Royal & SunAlliance USA, based in Charlotte, N.C., announced improvements to its Advanced Risk Management System, known as ARMS, which now features a series of enhancements that will enable clients to make business decisions more efficiently and effectively. Changes to …

Corporate Systems, Great American Form Partnership

Amarillo, Texas-based Corporate Systems Inc., a property/casualty claims lifecycle management and reporting solutions provider, announced that Great American Insurance Group successfully implemented CS TeleClaim and EDI Reporting to centrally manage all call center activity and electronic state reporting. Robin Spaulding, …

CSC Unveils Software for Small-to Mid-Sized P/C Insurers

Computer Sciences Corporation has introduced POINT IN, insurance administration software CSC designed for small- to mid-sized property and casualty (P/C) insurers and managing general agents. POINT IN, which is a new version of CSC’s POINT system, aids users to reduce …

ADESA Chooses Identitech’s FYI Business Process Mgt. Framework for Integrated Document, Workflow and Forms Application

Identitech, a provider of integrated Business Process Management software, announced that ADESA Corp., an ALLETE company, will implement FYI software to assist with the daily processing of vehicle remarketing activities. The initial implementation of FYI will work with PAR North …

Document Sciences Corp. Unveils Content Processing for P/C Insurers

California-based Document Sciences Corporation (www.docscience.com), a provider in automating creation and delivery of enterprise business communications, recently unveiled a comprehensive solution for generating property and casualty proposals, policies and claims correspondence. The solution combines Document Sciences’ award-winning xPression architecture with …

Workers Compensation Fund Confirms A.M. Best Rating

A.M. Best Co. has reaffirmed Salt Lake City, Utah-based Workers Compensation Fund (WCF)’s A-minus (Excellent) rating. According to A.M. Best, WCF’s A-minus rating reflects the mutual insurance company’s excellent financial strength, strong reserve practices and dominant market position. It also …

Guidewire Chosen by CNA for Enterprise-Wide Claim Initiative

Guidewire Software, a provider of claims solutions to property and casualty insurers, announced that CNA has selected Guidewire ClaimCenter as the technology cornerstone of an enterprise-wide initiative to enhance its Claim operations. ClaimCenter will provide a foundation for the improvement …

Document Sciences to Introduce Content Processing for P/C Insurers at ACORD

Document Sciences Corporation, a provider in automating creation and delivery of enterprise business communications, will demonstrate a comprehensive solution for generating property and casualty proposals, policies and claims correspondence, at the ACORD Annual Conference in Orlando, Fla., May 18-20. The …

ABRA Auto Body & Glass Opens Minneapolis Repair Center

ABRA Auto Body & Glass, a Minneapolis-based damaged vehicle repair company, announced the opening of their 27th repair center in metro Minneapolis. The facility, located at 15129 Foliage Avenue in Apple Valley, will increase the number of ABRA repair centers …

Docucorp to Participate in London LIA Annual Conference

Docucorp® International, a provider of enterprise information solutions, will demonstrate its insurance and financial services solutions at LIA’s 23rd International Annual Conference and Exhibition in London, May 1-2. “Docucorp will be demonstrating its insurance solutions, which streamline and automate policy …