Customer Service News

Insurance Auto Auctions Notes Higher 1stQ Results

Illinois-based Insurance Auto Auctions, Inc., a provider of automotive salvage and claims processing services, reported higher net earnings for the quarter ended March 30, 2003. The company recorded net earnings of $2.0 million, or $0.16 per diluted share, versus net …

N.D. Workers’ Comp Now Offers 14-Day Payments, Electronic Deposits to All Injured Workers

North Dakota Workers Compensation is notifying injured workers this week that they will now have the option to receive their compensation payments every 14 days and have their checks electronically deposited into the financial institution of their choice. The change …

Guidewire Software Releases Guidewire ClaimCenter

Guidewire Software(TM), Inc., a provider of claims solutions for property and casualty insurers, has released Guidewire ClaimCenter, a comprehensive property and casualty insurance claims system, designed to help insurers eliminate avoidable claims costs and improve customer service. Guidewire ClaimCenter, built …

ABRA Receives Consumers’ Choice Award Fourth Consecutive Year

ABRA Auto Body & Glass announced that their repair centers in the Atlanta market have been chosen for the fourth consecutive year as the recipient of the Consumers’ Choice Award in the Auto Body Repair category. Operations Managers Lee Rush …

Employers, Fremont Employers Report 4thQ, Full Year Financial Results

Employers Insurance Company of Nevada, A Mutual Company (the “Company”), a leading provider of workers’ compensation products and services, reported its statutory financial results for the fourth quarter and full year ended Dec. 31, 2002, including the statutory financial position …

Nationwide Reports Storm Claims May Top $62M

Nationwide Insurance reported that it has received more than 14,500 claims from recent hail and wind storms that swept through nine states, including Alabama, Illinois, Indiana, Michigan, Mississippi, New York, Tennessee, and Texas. Nationwide, based in Columbus, Ohio, estimates insured …

ACE Risk Management Notes New Appointments

ACE Risk Management (ARM), part of ACE USA, named William Rabl chief underwriting officer of ARM and Catherine Fabiitti senior vice president of ARM’s new unit, Industry and Specialty Products. ARM offers comprehensive Risk Management Programs and Services, which are …

ABRA Auto Body & Glass Opens Longmont, Colo. Facility

ABRA Auto Body & Glass, a Minneapolis-based damaged vehicle repair company, announced the opening of a repair center in Longmont, CO. With this addition, ABRA now operates seven Denver-area repair centers and seventy-seven centers nationwide. When asked why ABRA decided …

RAND Recommends Reforms of Calif. WC Courts

The system that resolves workers’ compensation disputes in California is failing to provide the swift justice required by law and needs to be reformed, according to a study by RAND’s Institute for Civil Justice. The report found that the state’s …

RAND Recommends Reforms of Calif. WC Courts

The system that resolves workers’ compensation disputes in California is failing to provide the swift justice required by law and needs to be reformed, according to a study by RAND’s Institute for Civil Justice. The report found that the state’s …