Customer Service News

NAACP, 3 Ex-Workers Sue US Airways in Philadelphia

Three fired employees are suing US Airways, alleging the airline operated a racially hostile workplace in Philadelphia and fired black employees without grounds. The local chapter of the National Association for the Advancement of Colored People joined the suit filed …

Best Affirms USAA’s ‘A++’ Ratings

A.M. Best Co. has affirmed the financial strength ratings (FSR) of ‘A++’ (Superior) and ICRs of “aaa” of United Services Automobile Association (USAA) of San Antonio, Texas and its property/casualty and life/health subsidiaries. Best also affirmed the debt rating of …

Where CRM Fails and Why Lead Management Succeeds

Customer Relationship Management software, often referred to as CRM, can be a powerful tool for large insurance companies that have the resources and capabilities to make it work. However, it’s very common that insurance companies in need of software to …

Wisconsin Technical College Creates Insurance Education Program

Madison, Wis., Area Technical College has launched an Insurance Certificate Program to respond the needs of the growing insurance industry in that state. Wisconsin has the 6th largest concentration of insurers in the nation employing over 65,000 people statewide and …

Essentials: A Timely Reminder on Managing Agency E&O

Plitt is a licensed insurance agent and an attorney with the Phoenix law firm of Kunz Plitt Hyland Demlong & Kleifield practicing in the field of insurance law. His column, Essentials, appears from time to time on www.ClaimsJournal.com and www.InsuranceJournal.com. …

Nationwide Expansion of Web-Based Subrogation System Urged

A property/casualty insurance claim organization is calling for the expansion of a Web-based subrogation system that it says performed well in pilot projects. The E-Subro Hub was developed by the non-profit insurance claims organization Arbitration Forums, Inc. (AF), which says …

Disaster Recovery Center Opens in Atlanta

A Disaster Recovery Center (DRC) operated by the state of Georgia and the Federal Emergency Management Agency (FEMA) has opened in Fulton County for those affected by severe storms and flooding that started Sept. 18. The center is set up …

Disgruntled Customer Sues Bank of America for ‘$1,784 Billion, Trillion’

Dalton Chiscolm is unhappy about Bank of America’s customer service — really, really unhappy. Chiscolm in August sued the largest U.S. bank and its board, demanding that “1,784 billion, trillion dollars” be deposited into his account the next day. He …

Lead Nurturing Proves Valuable

Top Insurance Agencies Sell 26% of Policies Due to Follow-Up Using X-Dates Shows New Data An analysis of over 180 insurance agencies using Leads360’s lead management and lead nurturing software provides decisive evidence that following up on leads using X-dates …

California’s Workers’ Comp Fund Offers Aid

California’s State Compensation Insurance Fund announced Tuesday that it will extend credit to policyholders who have suffered a financial loss or business disruption caused by several wildfires that are ravaging parts of Northern and Southern California. State Fund has more …