Customer Service News

Florida, Georgia Insurer First Commercial to Be Liquidated

Miami-based First Commercial Insurance Co. and its subsidiary have been declared insolvent and ordered liquidated about six weeks after being placed under state control. All policies written by FCIC and its subsidiary, First Commercial Transportation and Property Insurance Co., are …

ACE Europe Names Murphy to New Client Claims Post

ACE European Group has announced the appointment of Catherine Murphy to the newly created post of Claims Client Relationship Manager for its Major Risks business. ACE described the move as designed to strengthen its “commitment to enhancing its service offering …

Best Rates GE, Conoco/Phillips Captives, Electric and Sooner ‘A’

A.M. Best Co. has affirmed the financial strength ratings of ‘A’ (Excellent) and issuer credit ratings of “a” of Electric Insurance Group and its members – Electric Insurance Company (Beverly, MA), Electric Insurance Ireland Ltd, (Dublin, Ireland) and Electric Lloyd’s …

California Provides Assistance to Injured Workers

The California Department of Industrial Relations (DIR) and the Division of Workers’ Compensation (DWC) have teamed up with the Watsonville, Calif.-based Workers’ Compensation Enforcement Collaborative (WCEC) provide assistance to injured workers seeking benefits when their employers are illegally uninsured. The …

Kentucky Business, Agency Caught in Workers’ Compensation Fraud

A Stanton, Kentucky woman pleaded guilty to a felony count of mail fraud in United States District Court in Lexington after she, her husband and three Whitesburg area insurance agency employees gave false information to a workers’ compensation insurance carrier, …

Kentucky Woman Pleads Guilty to Workers’ Compensation Fraud

A Stanton, Kentucky woman pleaded guilty to a felony count of mail fraud in United States District Court in Lexington after she, her husband and three Whitesburg area insurance agency employees gave false information to a workers’ compensation insurance carrier, …

2 Kentucky Agents Sentenced for Workers’ Compensation Fraud

Two eastern Kentucky insurance agents and an agency employee have been ordered to pay fines, serve probationary sentences and perform public service work on their guilty pleas in a fraud case. The sentences were given to CS&W Insurance Services owner …

Safelite AutoGlass Adding 300 Jobs in New Ohio Facility

Columbus, Ohio-based vehicle glass repair and replacement company, Safelite AutoGlass, is adding 300 jobs in a newly finished contact center in northwest Columbus, Ohio, beginning in May. The state-of-the-art contact center, which will encompass 25,000 sq. ft. on the first …

Oklahoma Commissioner Halts Auto Warranty Company Operations

Oklahoma Insurance Commissioner Kim Holland has issued an Emergency Cease and Desist Order against VSI Vehicle Services Inc. for allegedly attempting to sell insurance products in violation of Oklahoma law, the insurance department announced. Holland initiated an investigation after the …

Federal Judge in Arkansas Dismisses Stranded Passenger Lawsuit

A federal judge in Fayetteville, Ark., has dismissed a lawsuit by an Arkansas woman that claimed she was illegally imprisoned on an American Airlines airplane for 91/2 hours in 2006. In an 18-page ruling, U.S. District Judge Robert T. Dawson …