Customer Service News

Main Street America Insurance Appoints Price as Claims Officer

The Main Street America Group has named Jeff Price as assistant secretary, director, claims field. Price is based out of the property/casualty insurance carrier’s Richmond, Va., regional office and manages six Main Street America casualty units that are located in …

Prepayments Planned by Backlogged Oklahoma Insurer

A state workers’ health insurance plan in Oklahoma recently came under renewed criticism when state lawmakers and plan administrators said it may take months to get rid of a backlog of more than 200,000 unpaid health care claims filed by …

Contractor Insurance Professionals Benefit With Five Point Advantage Plan from The American Contractors Agency

Since 1993, The American Contractors Agency (ACA) has provided specialty services, products and resources to thousands of professional contractors. HUNDREDS of contractors each month request GENERAL LIABILITY INSURANCE QUOTES from The ACA. Effective March 30, 2009, we have new territories …

Economy, Insurance Market from a Claims Adjuster’s Perspective

This economy is unlike any seen since the Great Depression. How does the current economic condition affect the insurance industry and claims? 1. Some people tend to not stay current with their premiums. Insureds faced with economic difficulties may tend …

Ratings Roundup: Tower, Magna Carta, Wolverine

A.M. Best Co. has removed from under review with negative implications and affirmed the financial strength rating (FSR) of ‘A-‘ (Excellent) and issuer ratings (ICR) of “a-” of the new York-based Tower Group Companies and its pooled members. Best also …

‘How’s My Teen Driving?’ Bumper Sticker Program Launched

Boston, Mass-based Steer Straight launched a new national program to help promote safe teen driving. Steer Straight borrows from the successful commercial trucking industry’s “How’s My Driving?” model. In the commercial trucking industry studies have shown that “How’s My Driving?” …

Increase Your Return on Investment Through Claims Writing Training

“The economy stinks!” This is just the latest reason why claims training gets postponed or canceled. Isn’t this the same type of short-term thinking that got Lehman Brothers, Merrill Lynch and an assortment of mortgage brokers to go belly-up? Savvy …

Increase Your Return on Investment Through Claims Writing Training

“The economy stinks!” This is just the latest reason why claims training gets postponed or canceled. Isn’t this the same type of short-term thinking that got Lehman Brothers, Merrill Lynch and an assortment of mortgage brokers to go belly-up? Savvy …

Infinity’s South Texas Call Center Expands Spanish Service Capabilities

Infinity Insurance announced it has opened a new 325 seat call center in McAllen, Texas. The facility houses Claims and Customer Service representatives who are specially trained to handle calls from Infinity’s large base of Spanish-speaking customers from across the …

Great Northwest Insurance Outlook Revised to Negative by A.M. Best

A.M. Best Co. has revised the outlook to negative from stable and affirmed the financial strength rating (FSR) of B+ (Good) and issuer credit rating (ICR) of “bbb-” of Great Northwest Insurance Co., which is headquartered in St. Paul, Minn. …