Customer Service News

Xl Insurance Hires 8 Engineers for Global Property Loss Prevention

XL Insurance announced from its office in Hartford that the Company has hired eight new field engineers for its worldwide property loss prevention services business, XL Global Asset Protection Services (XL GAPS). “The new risk engineers will meet the global …

Settling Claims on the Fast Track

Fierce advertising and competition for premiums have forced insurance carriers to distinguish themselves by the level of customer service they can provide to the consumer. In this world of instant gratification, customer service standards are constantly being pushed to new …

The Buckner Co. Names Rons Underwriter of the Year

The Buckner Company, based in Salt Lake City, Utah, named Kimberly Rons, commercial lines senior underwriter for Colorado Casualty, as Underwriter of the Year. The Buckner Company nominated a dozen underwriter finalists from more than 180 carriers that the full-service …

S.H. Smith & Company Launches Bus Program Website

Company enhances Customer Service through new Bus Website Hartford, CT – S.H. Smith & Company, Inc. is proud to announce the launch of its new website: http://www.shsmithbus.com. Developed to augment its expanding Charter Bus Program, this site will serve as …

Claims Estimates for Hurricane Ike Still ‘Fluid,’ Commissioner Says

As of late November, estimates of insured losses from Hurricane Ike, which hit Galveston on Sept. 13, were in the $6 billion to $8 billion range, according to Texas Insurance Commissioner Mike Geeslin. However, Geeslin said those estimates are “fluid,” …

California State Fund Extends Credit Relief to Policyholders Affected by Southern California Fires

The California State Compensation Insurance Fund announced it will extend credit to policyholders who have suffered financial loss or business disruption caused by the fires in Montecito, Orange County and Sylmar. To date, more than 900 residences and structures have …

Deadline for Hurricane Gustav Disaster Funds Nears in Mississippi

Nov. 25, 2008, is the deadline to register for federal and state Hurricane Gustav disaster aid, according to the Federal Emergency Management Agency, Mississippi Emergency Management Agency and the U.S. Small Business Administration (SBA). Residents and business owners in Adams, …

A Winning E&O Defensive Strategy: How Agents Can Block Claims

In sports, the best offense is a great defense, right? When it comes to preventing errors and omissions claims defensive measures are also the best offense in protecting an insurance agency. Defensive strategies, or risk management practices, that can give …

Kentucky Farm Bureau Deploys Guidewire ClaimCenter

Louisville, Ky.-based Kentucky Farm Bureau Mutual Insurance Co. deployed Guidewire ClaimCenter as its next generation claims management system. ClaimCenter replaces KFB’s legacy claims system. KFB said it deployed ClaimCenter to improve its levels of customer service to insureds, claimants and …

Island Insurance Selects PipelineClaims as Part of its SOA Strategy

Best-of-Breed Solution Will Streamline Claims Operations, Enhance Communication Honolulu, HI – October 27, 2008 – BlueWave Technology™, a provider of property and casualty insurance solutions, today announced that Island Insurance Company, Ltd. has chosen BlueWave Technology’s PipelineClaims 3.0 as its …