Homeowner satisfaction with property claims edged higher last year, but longer cycle times caused by severe events and rising costs challenged insurers and tested the limits of digital tools, J.D. Power said Thursday. The industry average for overall customer satisfaction …
At the same time US motorists have become more accident prone, they have grown impatient with insurers because of how long it’s takes to resolve their auto claims. J.D. Power reported Thursday that the average customer satisfaction score for auto …
The insurance industry is lagging behind other sectors in offering customers digital options to communicate with claims administrators, according to a report by J.D. Power. The consumer analytics firm said only 40% of claimants interacted with an estimator using digital …
United States consumers are generally more satisfied with insurers’ digital claims channels than their counterparts in the United Kingdom, Australia, New Zealand and Hong Kong, but more work can be done to enhance the claims experience, according to a new …