Farmers Insurance officials this week said they have spoken with employees after receiving an anonymous letter, apparently from a group of in-house adjusters, accusing the insurer of understaffing and overworking claims professionals. “Farmers Insurance has always been a leader in …
Hi Marley Releases App for Field Adjusters Insurance companies can’t afford to tell claimants, “don’t call us, we’ll call you.” But a new app announced by Hi Marley gives claims adjusters the option of communicating with policyholders without revealing their …
Oklahoma has reached a $25 million settlement with Farmers Insurance over the company’s handling of earthquake claims, state officials say. Oklahoma Attorney General Mike Hunter and Insurance Commissioner Glen Mulready say an investigation revealed that Farmers denied or failed to …
CHICAGO — The digital transformation of the insurance industry isn’t just for insurtech startups any more. At Allstate, 60 percent of claims are now filed with a cell phone application that allows policyholders to take photos of the damage, Chief …
IFG Companies Taps Former Zurich Claims Leader for SVP, Chief Claim Officer Position IFG Companies announced the addition of John W. Mahoney as senior vice president and chief claim officer. He will be located in IFG’s Hartford office, and will …
To process tens of thousands of auto and property claims with losses already well into the billions of dollars, insurance companies have adjusters camping out across Texas. The Houston Chronicle reports in one case, the adjusters – many of whom …
Farmers Insurance announced a new microdrone fleet that will assist adjusters on residential roof damage claims in areas impacted by hailstorms and other severe weather events. The insurer tapped Calif.-based Kespry for the micro UAV quadcopters that weigh 4.4 pounds …
New claims data released as part of the Farmers Insurance Seasonal Smarts Digest shows the potential for home insurance claims tied to liability and fire should be at the forefront of homeowners’ minds. Farmers data shows that liability- and fire-related …
Saratoga Springs, Utah, officials have approved a settlement with one of two men accused of starting a 2012 wildfire by target shooting. The Daily Herald that Jeffery Conant has agreed to pay $35,000 and Farmers Insurance Co. of Washington will …
HIIG Announces Senior Management Promotions Houston International Insurance Group (HIIG), an insurance holding company based in Texas, announced senior management promotions of Peter Smith, Susan Swails, and Richard Hitch. Peter B. Smith has been promoted to president of the Holding …