An auto claims experience that leaves the policyholder “somewhat satisfied” may not be good enough to keep that customer from switching insurers. A survey conducted by LexisNexis Risk Solutions found that 51% of policyholders who reported shopping for insurance after …
Customer satisfaction with insurers’ digital claims systems declined for the second time in two years, according to a JD Power survey of auto and home policyholders. Mark Garrett, director of property and casualty insurance intelligence for the consumer research company, …
Auto collision repair backlogs, first noted this summer, aren’t getting any better and will likely continue next year, according to a new report by CCC Intelligent Solutions. CCC said that 85% of the collision repair shops that use its technology …
There’s no denying that COVID-19 accelerated the digital transformation already well underway throughout the property/casualty insurance industry. Although many carriers hesitated to digitize various aspects of their claims process prior to COVID-19 – primarily due to challenges with their legacy …
Safelite AutoGlass has hired lobbyists at statehouses across the country as it seeks legislation that it says will protect consumer safety by ensuring that the sensors and cameras used for advanced driver assistance systems are properly recalibrated after replacement or …
The upcoming anniversary of COVID-19 shutdown orders may reveal whether a significant number of policyholders have been waiting on the sidelines before suing their insurers for business-interruption losses. Holding off on legal action may make sense, as insurers are winning …
United States consumers are generally more satisfied with insurers’ digital claims channels than their counterparts in the United Kingdom, Australia, New Zealand and Hong Kong, but more work can be done to enhance the claims experience, according to a new …
There’s an old saying that “#$%^ runs downhill.” So, if you want to find the source of the #$%^ , you go to the top of the hill. A similar saying, more to the point, is “Garbage in, garbage out” …
The company that helped make driver safety monitoring ubiquitous among auto insurers is now offering a product that can write accident reports within minutes of a crash. Cambridge Mobile Telematics announced the launch of Claim Studio, an accident reporting system …
Technology — both its promise and its alleged abuse — was a key component of the most important news stories for claims professionals in 2019. Several insurers introduced new technical innovations to their claims processes during the year. At the …