Trust impacts customer satisfaction, loyalty and brand advocacy more than other factors when small businesses choose a commercial insurance provider, a new survey shows. A J.D. Power 2024 U.S. Small Commercial Insurance Study showed that among small businesses with the …
Although Berkshire Hathaway’s Warren Buffett and Ajit Jain told investors last month that GEICO is playing catch-up with Progressive to improve technology and connect rate to risk, Berkshire’s personal auto insurer still surpasses Progressive on customer satisfaction. According to the …
High auto insurance premiums don’t necessarily erode customer satisfaction with auto insurers, according to the latest J.D. Power 2024 U.S. Auto Insurance Study. The study, in its 25th year, has been redesigned to measure auto insurer customer satisfaction based on …
Homeowner satisfaction with property claims edged higher last year, but longer cycle times caused by severe events and rising costs challenged insurers and tested the limits of digital tools, J.D. Power said Thursday. The industry average for overall customer satisfaction …
At the same time US motorists have become more accident prone, they have grown impatient with insurers because of how long it’s takes to resolve their auto claims. J.D. Power reported Thursday that the average customer satisfaction score for auto …
The insurance industry is lagging behind other sectors in offering customers digital options to communicate with claims administrators, according to a report by J.D. Power. The consumer analytics firm said only 40% of claimants interacted with an estimator using digital …
More than two-thirds of insurance customers are now digitally transmitting photos or videos when filing property claims, decreasing claim cycle times and helping drive the highest overall satisfaction scores ever measured, J.D. Power said. The market-research firm’s 2021 U.S. Property …
Customer use of digital interactions in the claims process has increased 18% since 2017 and the vast majority of policyholders are pleased with the process, J.D. Power said in its first U.S. Claims Digital Experience Study. “Personal interaction continues to …
You wouldn’t know it from news coverage in the aftermath of Texas hailstorms or Florida hurricanes, but U.S. homeowner insurers are doing a better job than ever of pleasing their customers when responding to claims, according to J.D. Power. Results …
A consumer survey found that claims handlers for U.S. auto insurers have the highest customer satisfaction levels ever recorded, J.D. Power said Thursday. The market research firm, based in Costa Mesa, Calif., said the average overall customer satisfaction score of …