Higher premiums and longer wait times make property owners less satisfied with their insurers. These not-very-surprising results from J.D. Power’s...
J.D. Power News
What is the secret to an insurance claims experience that satisfies customers? For years, J.D. Power has conducted surveys and...
New vehicle sales in the U.S. are projected to have risen 6.7% in November from a year earlier, driven by...
Trust impacts customer satisfaction, loyalty and brand advocacy more than other factors when small businesses choose a commercial insurance provider,...
Although Berkshire Hathaway’s Warren Buffett and Ajit Jain told investors last month that GEICO is playing catch-up with Progressive to...
High auto insurance premiums don’t necessarily erode customer satisfaction with auto insurers, according to the latest J.D. Power 2024 U.S....
Homeowner satisfaction with property claims edged higher last year, but longer cycle times caused by severe events and rising costs...
At the same time US motorists have become more accident prone, they have grown impatient with insurers because of how...
The insurance industry is lagging behind other sectors in offering customers digital options to communicate with claims administrators, according to...
More than two-thirds of insurance customers are now digitally transmitting photos or videos when filing property claims, decreasing claim cycle...