Insurer websites are not keeping up with customer expectations, with just over half saying they “definitely will” return to the site for their servicing needs, according to the J.D. Power 2016 Insurance Digital Evaluation Study, released last week. The Insurance …
Customer satisfaction with auto insurance claims handling is improving, due in large part to insurers’ improvements in managing the first notice of loss (FNOL) process and providing faster payments to claimants, according to the J.D. Power 2013 U.S. Auto Claims …
Satisfaction with the auto claims experience held steady in the second quarter of 2013, compared with the first quarter. Small improvements in satisfaction with repairable claims were offset by significant declines in satisfaction among total loss claimants, according to the …
Claimant satisfaction with their auto claims experience has increased from last year, driven primarily by an improvement in their perceptions of the fairness of settlement terms, according to the J.D. Power and Associates 2012 U.S. Auto Claims Satisfaction StudySM released …
Satisfaction improves among customers who bundle other policies with their homeowners policy, contributing to higher overall customer satisfaction with homeowner insurance companies, according to the J.D. Power and Associates 2012 U.S. National Homeowners Insurance Study. Now in its 12th year, …
Led primarily by increases in satisfaction with policy offerings and billing and payment, overall customer satisfaction with auto insurance companies has reached an all-time high, according to the just released J.D. Power and Associates 2012 U.S. Auto Insurance Study. The …
Customer satisfaction with the auto claims experience declined for the first time in three calendar quarters, according to the J.D. Power and Associates 2012 U.S. Auto Claims Satisfaction Study. Overall customer satisfaction declined 13 points to 842, the lowest satisfaction …
Overall customer satisfaction with the property claims experience has significantly increased from last year, despite a record number of catastrophic storms and some of the largest payouts ever in 2011, according to the J.D. Power and Associates 2012 U.S. Property …
Overall customer satisfaction with the auto claims experience remained stable during the fourth quarter of 2011, despite an increase in the number of auto insurance claims and the amount of time needed to repair vehicles, according to the J.D. Power …