Insurer websites are not keeping up with customer expectations, with just over half saying they “definitely will” return to the...
J.D. Power and Associates News
Customer satisfaction with auto insurance claims handling is improving, due in large part to insurers’ improvements in managing the first...
Satisfaction with the auto claims experience held steady in the second quarter of 2013, compared with the first quarter. Small...
Claimant satisfaction with their auto claims experience has increased from last year, driven primarily by an improvement in their perceptions...
Satisfaction improves among customers who bundle other policies with their homeowners policy, contributing to higher overall customer satisfaction with homeowner...
Led primarily by increases in satisfaction with policy offerings and billing and payment, overall customer satisfaction with auto insurance companies...
Customer satisfaction with the auto claims experience declined for the first time in three calendar quarters, according to the J.D....
Overall customer satisfaction with the property claims experience has significantly increased from last year, despite a record number of catastrophic...
Overall customer satisfaction with the auto claims experience remained stable during the fourth quarter of 2011, despite an increase in...