Property insurers are falling short in some key areas of the claims process even as they earn high marks for...
J.D. Power & Associates News
Gen Y customer satisfaction with the auto insurance process, while still the lowest among all generations, is improving and carrying...
Insurers that lead in digital shopping channels also lead in premium growth, according to the newly released J.D. Power 2016...
Gen Y customers—or Millennials—who comprise the largest group of homebuyers and renters in the United States, are more critical of...
Insurers that predominantly write personal lines of insurance do a better job in satisfying their small-business customers than insurers focused...
When selecting an insurance company, price continues to be an important driver for all shoppers; however, younger generations—Gen X (35...
Satisfaction with the auto claims experience declines in early 2013, as claimants indicate paying more to have their vehicle repaired,...