Property insurers are falling short in some key areas of the claims process even as they earn high marks for overall customer satisfaction, according to the J.D. Power 2019 U.S. Property Claims Satisfaction Study. J.D. Power said that insurers continue …
Overall customer satisfaction among homeowners filing property insurance claims has reached a new all-time high, despite record-high property losses following a spate of hurricanes, earthquakes and fires in North America. That’s according to the J.D. Power 2018 U.S. Property Claims …
Overall customer satisfaction among homeowners filing property insurance claims has reached a new all-time high, according to the J.D. Power 2017 U.S. Property Claims Satisfaction Study. This surge in insurance customer satisfaction corresponds with a 10-year high in catastrophic events, …
Auto insurance companies’ focus on their customers during the claims process is reflected in the continuing improvement in satisfaction, according to the J.D. Power 2014 U.S. Auto Claims Satisfaction Study released today. The study measures customer satisfaction with the claims …
Overall satisfaction among homeowners who filed a property claim improves for the second consecutive year, according to the J.D. Power 2014 Property Claims Satisfaction Study. While it has been more than 16 months since Superstorm Sandy hit the Northeast, its …