Customer use of digital interactions in the claims process has increased 18% since 2017 and the vast majority of policyholders...
J.D. Power News
You wouldn’t know it from news coverage in the aftermath of Texas hailstorms or Florida hurricanes, but U.S. homeowner insurers...
A consumer survey found that claims handlers for U.S. auto insurers have the highest customer satisfaction levels ever recorded, J.D....
Drivers Irked by Nanny Tech Advanced Driver Assistance Systems may have potential to reduce auto insurance claims, but some of...
Property insurers generally score well for customer satisfaction, but the carriers that fare more poorly than others could do a...
After the two recent billion-dollar disasters struck the southeast this fall, the nation’s largest property/casualty insurers responded by deploying their...
J.D. Power Hires Schmitt as Managing Director of Global Insurance Practice Kyle Schmitt, an expert in insurance and corporate strategy,...
Auto insurers are achieving high levels of customer satisfaction when handling claims, but still struggle to transition claimants to digital...
Improvements in digital interactions, billings/payment, policy offerings drive increase in customer auto insurance satisfaction, according to the J.D. Power 2018...
Customer satisfaction among homeowners filing a property claim has slipped for the first time in five years, largely driven by...