While the essence of claims adjusting has stayed the same – investigation, evaluation, negotiation – the way a file is documented has changed significantly. Digital files have made paperless claims a reality, according to Kevin Quinley, founder and principal of …
A Washington Court of Appeals decision earlier this year that ruled adjusters can be named individually in bad faith lawsuits has raised concerns among adjusters and insurers across the country, according to Kevin Quinley, founder and principal of Quinley Risk …
As more tech companies release virtual reality (VR) products, the impact on insurance is a growing concern. Kevin Quinley, founder and principal of Quinley Risk Associates, said the industry can look to claims and lawsuits involving video games to get …
When looking to hire a third party vendor or administrator to handle claims, it’s important to consider the experience and history of not just the company, but also the claims handlers. That’s according to Kevin Quinley, founder and principal of …
The decision to hire independent counsel on a claim can be wrought with pitfalls, according to Kevin Quinley, founder and principal of Quinley Risk Associates. During an interview with Claims Journal for his Claims Insights podcast series, he offered six …
With the start of the new year only a few days away, health and fitness goals tend to get the most attention. But for those working in claims that want to climb the ladder, it’s important to contemplate work goals, …
Good coverage adjusters don’t keep score of coverage denials and consider the policyholder, underwriter and agent perspectives when reviewing coverage, according to Kevin Quinley, founder and principal of Quinley Risk Associates. Quinley, who has nearly four decades of claims handling …
Fewer auto adjusters, more product liability claims and changes to crash investigations are just some of the changes that may occur as self-driving cars take to the road, according to Kevin Quinley, founder and principal of Quinley Risk Associates. In …
To anyone handling claims, interruptions are a constant frustration that must be dealt with on a daily basis. According to Kevin Quinley, founder and principal of Quinley Risk Associates, interruptions can prove fatal to adjuster productivity. In a Claims Insights …
While having claims best practices can benefit an insurer, it’s important that claims management review and evaluate their reasonableness on a regular basis, according to Kevin Quinley, founder and principal of Quinley Risk Associates. In a recent Claims Journal podcast …