A new survey shows how expectations are changing around claims intake. It’s time for carriers and TPAs to find solutions that can change with the industry. It’s a time for new thinking in the insurance industry. Whether it’s insurtech companies …
Locking the door behind you when you leave your home or apartment may seem like a no brainer, but according to a recent survey of 1,000 renters conducted by the Progressive Group of Insurance Companies, renters admit to leaving their …
The insurance industry is facing major changes in leadership and staffing as Baby Boomers continue to retire over the next decade. According to the Claims Journal 2014 Job & Salary survey, claims managers are concerned about the aging workforce given …
While satisfaction with the auto insurance claims process is lower among Gen Y—also known as “Millennials”—claimants than among their older counterparts, their satisfaction is improving, according to the newly released J.D. Power 2015 U.S. Auto Claims Satisfaction Study. The study …
Protecting clients against growing and poorly understood risks associated with information technology system failures is a leading concern of the insurance industry today, a group of underwriters and brokers told risk managers this week. Along with cybersecurity, the insurance professionals …
Along with the usual challenges U.S. insurers have faced in recent years—intense competition, potentially flatter profit margins, investing in technology—companies now face an important question in the coming years: how to handle the millennial generation. The “millennial question” was one …
Insurers are seeking speed and agility throughout their infrastructure for innovative product development and an enhanced customer experience, reveals a survey by SAP SE. The survey of 200 insurance executives at the IASA Annual Conference held in June found a …