When surprise hailstorms hit the 6,000 acres Trevor Scherman plants each year with peas, wheat, canola and lentils, his first move isn’t to his truck to assess the damage. These days, it’s to his iPad. Nine mini-weather stations from the …
Automation has been a part of the workers’ compensation and auto casualty industries for years, but today, a large opportunity still remains to increase automation in the claims process. The future of automation in the Property and Casualty industry is …
The insurance industry is slowly recognizing the potential of chatbots to free up resources and improve customer service, even as it recognizes the potential of the technology to sour relationships with customers, according to report released Tuesday by research firm …
Customer engagement, improved usability in all claims systems and expanded use of data analytics are just a few of the trends predicted for 2017 as insurers pick up the pace on digitization, according to Ed Charlton, global director for Strategies …
Technology innovation will provide the biggest growth opportunities for reinsurers in the year ahead, according to a just released survey by Guy Carpenter & Company, LLC, global risk and reinsurance specialist and wholly owned subsidiary of Marsh & McLennan Companies. …
During the annual International Association of Claims Professionals (IACP) conference held in Sonoma recently, Claims Journal hosted an executive roundtable with board members to discuss carrier/broker efficiency from the claims perspective. Peter Fennell, managing director of Aon Benfield and immediate …
This post is part of a series sponsored by CCC Information Services Inc. 2015 was in many ways a break-out year, where the automotive insurance and collision repair industries emerged from an almost eight year hiatus or pause in historic …
Imagine that you are looking to purchase a vehicle: You go to the dealership where a salesman guides you to “old reliable,” a less-than-perfect used car. He kicks the tires and assures you it runs well, noting he’s never had …
Nearly 50 years after Captain Kirk began using his wrist communicator and hand-held tricorder on the television show Star Trek, wearable technology is taking hold. From Fitbit and Nike Fuelbands to Google Glass and Golden-I, wearables are influencing not only …
Continued economic pressure will force the insurance industry to take a more innovative approach to the role technology plays in their decision-making and operations, according to a new report from Ovum. A focus on mobile solutions, advanced analytics and near-realtime …