Allstate Closes Albuquerque Claim Office

The New Mexico Public Regulation Commission’s Division of Insurance is alerting consumers that Allstate Insurance Co. has closed its market claim office in Albuquerque.

Citing technology improvements, declining claim counts and an expiring lease on the Albuquerque facility, Allstate officials said their decision will affect all 40 of the Albuquerque market claim office’s exempt and non-exempt employees. The decision, however, will not adversely impact Allstate’s outside auto or property adjusters located elsewhere in the state, the company said.

“Additionally, to ensure that Allstate remains in a position to serve the customers and agency owners in the New Mexico market, Allstate’s 12 drive-in facilities in the area and the Las Cruces Express Office (which employs more than 200 people) will remain open along with our state sales office,” Allstate’s Regional Counsel Noel Cole Young wrote to New Mexico Superintendent of Insurance John Franchini. “… Allstate understands that this news may be unsettling, but we are absolutely committed to serving all customers and agencies within the New Mexico Market.”

According to Allstate officials, all eligible affected employees will have the opportunity to post for other available positions within the company. Those who choose not to stay will be offered a severance package and outplacement services.

New Mexico Allstate customer or agencies with questions regarding the pending closure of the Albuquerque market claim office should contact their Allstate agent or an Allstate branch office.